Multiple Choice
One approach marketers are using to reduce service __________ is to replace people with machines whenever appropriate.
A) intangibility
B) inseparability
C) spendability
D) perishability
E) variability
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q2: Monique was looking for a venue for
Q19: For years, the Mogul Sheraton, a four-star
Q37: A _ gap reflects the difference between
Q56: Which service gap is the Ritz-Carlton Hotel
Q72: What should a service provider do when
Q79: Food preparation, lawn maintenance, and house cleaning
Q85: Along the service-product continuum, which of the
Q87: Marketers can take advantage of the variable
Q100: The zone of tolerance refers to the
Q142: Many services marketers use training and standardization