You Are Working at Your Part-Time Job in a Hardware

Multiple Choice

You are working at your part-time job in a hardware store near a campus.A customer in the paint department complains that the new tops on the paint thinner seem hard to remove.You reply,"Yes,they are.They're designed that way so that children can't get into the thinner." You have just used the _____ technique.

A) boomerang
B) compensation
C) pass up
D) direct denial
E) forestalling