Pioneer Cleaning Equipment Wants to Use the House of Quality

Multiple Choice

Pioneer Cleaning Equipment wants to use The House of Quality in designing and developing a new floor buffing machine.What is the first step that Pioneer should take?

A) Identify customer requirements.
B) Determine the relative value or weight of customer requirements.
C) Identify engineering attributes that determine the performance of the buffing machine.
D) Evaluate competing products to determine how well they meet customer needs.