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    Exam 16: Customer Retention and Maximization
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    Relationships Cemented by Switching Costs Are Called
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Relationships Cemented by Switching Costs Are Called

Question 6

Question 6

Multiple Choice

Relationships cemented by switching costs are called:


A) Costly relationships
B) Lost-for-good relationships
C) Grudging relationships
D) Troubled relationships
E) Always-a-share relationships

Correct Answer:

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