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In Order for Quality and Service to Play a Major

Question 5

Multiple Choice

In order for quality and service to play a major role in building/maintaining business relationships they must be:


A) Made available at extremely low prices
B) Meet expectations at least 75 percent of the time
C) Made available as soon as it is possible to spare the requisite staff
D) Consistently delivered at high levels
E) Made available only upon request

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