Question 1

A performance appraisal, which includes an employee's peers or coworkers, subordinates, supervisors, and sometimes even clients, is called a ________ appraisal.

Accepted Answer

A)  personality 
B)  360-degree 
C)  self-management 
D)  result

Question 2

The process of identifying the job descriptions and the job specifications for all of the jobs within an organization is known as a job ________.

Accepted Answer

A)  design 
B)  analysis 
C)  utilization 
D)  hypothesis

Question 3

Objective appraisals are based on facts and are likely to be numerical.

Accepted Answer

A) True 
 B)False

Question 4

Unions exist primarily because ________.

Accepted Answer

A)  managers always try to take advantage of workers 
B)  managers may take actions to benefit other stakeholders at the expense of workers 
C)  union leaders force people to form and join unions 
D)  the law requires that all employees be part of a union

Question 5

An organization reimburses managers for graduate school tuition whenever they receive a grade of A or B in management-related courses. This component of the HRM process is ________.

Accepted Answer

A)  on-the-job training 
B)  development 
C)  orientation 
D)  role-playing

Question 6

An appraisal that focuses on relatively enduring human characteristics but that is difficult for employees to use to improve their performance is called a ________ appraisal.

Accepted Answer

A)  result 
B)  trait 
C)  behavior 
D)  formal

Question 7

In general, unstructured job interviews work better than structured job interviews in the selection process of organizations.

Accepted Answer

A) True 
 B)False

Question 8

In the selection process managers use the ________ tool.

Accepted Answer

A)  recruiting 
B)  training 
C)  reference checking 
D)  performance appraisal

Question 9

The information that managers need to make good human resources decisions about how to train, motivate, and reward organizational members can be obtained through ________.

Accepted Answer

A)  recruitment 
B)  induction 
C)  training 
D)  the performance appraisal

Question 10

Strategic human resource management has the objective of developing the four building blocks of competitive advantage: efficiency, quality, responsiveness to customers, and ________.

Accepted Answer

A)  achievement 
B)  affiliation 
C)  innovation 
D)  power

Question 11

Employers are required to provide workers' compensation benefits to their employees, but not unemployment insurance.

Accepted Answer

A) True 
 B)False

Question 12

Outsourcing of jobs works best for jobs that require problem solving and creativity.

Accepted Answer

A) True 
 B)False

Question 13

A job applicant calls a former college professor and asks him to write a letter to her prospective employer commenting on her classroom performance. This is an example of ________.

Accepted Answer

A)  reference checking 
B)  recruiting 
C)  selection 
D)  performance testing

Question 14

A manager evaluates a subordinate's job performance and his contributions to the organization. This is known as the process of ________.

Accepted Answer

A)  control 
B)  selection 
C)  performance appraisal 
D)  testing

Question 15

The component of an HRM system that focuses on attempting to attract and hire employees who have the abilities and experiences to help the organization to achieve its goals is known as ________.

Accepted Answer

A)  job searching 
B)  development 
C)  recruitment and selection 
D)  advertising

Question 16

While providing effective performance feedback to an employee, which of the following is an effective approach for a manager?

Accepted Answer

A)  Provide performance feedback only formally and not informally. 
B)  Approach performance appraisal as an exercise in problem solving and solution finding. 
C)  Avoid being specific on an employee's behaviors that are correctable. 
D)  Avoid focusing on outcomes of a worker that are within the worker's ability to improve.

Question 17

Tests that measure a job applicant's performance on actual tasks of the job are known as ________ tests.

Accepted Answer

A)  physical ability 
B)  paper-and-pencil 
C)  personality 
D)  performance

Question 18

When managers hire contract employees who are not regular employees of their organization to produce goods and services, it is known as ________.

Accepted Answer

A)  open sourcing 
B)  downsizing 
C)  outsourcing 
D)  job specification

Question 19

Six Sigma programs ________.

Accepted Answer

A)  are a required part of every HR system 
B)  do not require HR initiatives 
C)  can be built by employees from the bottom up 
D)  require top management commitment

Question 20

The arrangement of jobs into categories reflecting their relative importance to the organization and its goals, level of skills required, and other characteristics is called ________.

Accepted Answer

A)  pay level 
B)  pay structure 
C)  job analysis 
D)  benefit structure

Exam 12: Building and Managing Human Resources

A performance appraisal, which includes an employee's peers or coworkers, subordinates, supervisors, and sometimes even clients, is called a ________ appraisal.

The process of identifying the job descriptions and the job specifications for all of the jobs within an organization is known as a job ________.

Objective appraisals are based on facts and are likely to be numerical.

Unions exist primarily because ________.

An organization reimburses managers for graduate school tuition whenever they receive a grade of A or B in management-related courses. This component of the HRM process is ________.

An appraisal that focuses on relatively enduring human characteristics but that is difficult for employees to use to improve their performance is called a ________ appraisal.

In general, unstructured job interviews work better than structured job interviews in the selection process of organizations.

In the selection process managers use the ________ tool.

The information that managers need to make good human resources decisions about how to train, motivate, and reward organizational members can be obtained through ________.

Strategic human resource management has the objective of developing the four building blocks of competitive advantage: efficiency, quality, responsiveness to customers, and ________.

Employers are required to provide workers' compensation benefits to their employees, but not unemployment insurance.

Outsourcing of jobs works best for jobs that require problem solving and creativity.

A job applicant calls a former college professor and asks him to write a letter to her prospective employer commenting on her classroom performance. This is an example of ________.

A manager evaluates a subordinate's job performance and his contributions to the organization. This is known as the process of ________.

The component of an HRM system that focuses on attempting to attract and hire employees who have the abilities and experiences to help the organization to achieve its goals is known as ________.

While providing effective performance feedback to an employee, which of the following is an effective approach for a manager?

Tests that measure a job applicant's performance on actual tasks of the job are known as ________ tests.

When managers hire contract employees who are not regular employees of their organization to produce goods and services, it is known as ________.

Six Sigma programs ________.

The arrangement of jobs into categories reflecting their relative importance to the organization and its goals, level of skills required, and other characteristics is called ________.