Multiple Choice
Bruce is a customer service representative of GoodHomes appliances. He is responsible for providing solutions to customers' problems. To provide solutions to the customers, Bruce depends on the team of technical experts in the company. From the given information, we can conclude that Bruce is a(n) :
A) internal customer.
B) "nice" customer.
C) mediator.
D) broker.
Correct Answer:

Verified
Correct Answer:
Verified
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