By Doing Attitude Surveys of All Staff,Cue Manufacturing Shows Management

Multiple Choice

By doing attitude surveys of all staff,Cue Manufacturing shows management that moral is quite low and,as a result,the risk to safety is quite high.Management knows they have to take action.They decide to modify employee shift hours and breaks. Once employees and managers begin to see how these actions are benefiting them,the company and those around them,they will begin to participate more fully in the transition.This occurs during the ________ stage of the Lewin model.

A) reinforcement
B) unfreezing
C) motivation
D) change
E) refreezing