Question 1

Dr.Hamrick is hired by the ABC Company to hear cases involving grievances of employees of the company.Sometimes evidence is presented and witnesses are called,and decisions are always based on legal merits,and his decisions are binding.This is an example of

Accepted Answer

A)  arbitration. 
B)  mediation. 
C)  conciliation. 
D)  ombudsman. 
E)  peer review.

Question 2

Meryl wants to buy a used car,and she can spend $4 ,000.She meets up with Sandy who wants $4,750 for her 2008 Toyota.Meryl can't go any higher.This is an example of _________ negotiation.

Accepted Answer

A)  distributive 
B)  integrative 
C)  compromise 
D)  added-value 
E)  alternative

Question 3

Carol and Dee have never gotten along.Carol feels that Dee acts superior,while Dee believes that Carol just tries to please everyone.This is ________ conflict,which is defined as interpersonal opposition based on individual dislike or disagreement.

Accepted Answer

A)  personality 
B)  distributive 
C)  programmed 
D)  integrative 
E)  devil's advocate

Question 4

Which of the following statements about conflict handling styles is ?

Accepted Answer

A)  Organizations can develop a particular conflict handling style as a part of culture. 
B)  Research has shown that particular conflict handling styles are better for new product development. 
C)  Conflict handling style is related to emotional intelligence. 
D)  Integrating is always the best style to use. 
E)  No one style is best for every situation.

Question 5

Sanjay promotes the benefits of little or no conflict within an organization.This,he states,leads to greater productivity.Is this analysis correct?

Accepted Answer

A)  No. Organizational conflict is inevitable and can have constructive consequences. 
B)  Yes. This analysis is correct. 
C)  No. Less conflict leads to bordeom and lower productivity. 
D)  Yes. Conflict should be avoided wherever possible as it always has negative consequences. 
E)  No. Productivity and conflict are not related at all.

Question 6

Which of the following statements about incivility at work is ?

Accepted Answer

A)  Incivility can arise from both individual and organizational sources. 
B)  Incivility can damage an organization's reputation. 
C)  Stress is a potential outcome of incivility. 
D)  Personality is highly unlikely to be a source of incivility. 
E)  Abusive supervision is a form of incivility.

Question 7

Taylor is creating a presentation on effective conflict management.Create notes for a series of slides that will identify and briefly discuss the desired outcomes of effective conflict management.

Accepted Answer

The answer of Taylor is creating a presentation on effective...

Question 8

_______ is an alternative dispute resolution technique in which a neutral third party informally acts as a communication conduit between the disputing parties.

Accepted Answer

A)  Ombudsmanship 
B)  Facilitation 
C)  Conciliation 
D)  Mediation 
E)  Arbitration

Question 9

Laura is hired as a copyeditor for a journal.Seven other employees worked on this team editing this journal,including a senior editor named Tim.Laura had worked there for about a month when she and her fellow co-workers went for happy-hour after work.Everybody had a great time and had consumed a fair amount of alcohol.When everybody was leaving the bar to head home,Tim,who had been secretly attracted to Laura since she started work at the journal,hailed a cab and offered to share the ride with Laura.Laura accepted the offer.Once she was inside the cab,Tim started to make advances toward her.Laura pushed him away.
The next day,Laura came to work feeling nervous.How would she deal with Tim? She was still new and didn't want to "rock the boat." Meanwhile,Tim came in and acted as if nothing had happened.However,Laura could see him looking at her frequently during the day.
What are Laura's options?

Accepted Answer

The answer of Laura is hired as a copyeditor for...

Question 10

Most people,when talking about conflict,immediately assume that it is a problem that needs to be "fixed." Is that ? Is conflict always bad for organizations? Define the types of conflict and provide examples of each situation.

Accepted Answer

The answer of Most people,when talking about conflict,immediately assume that...

Question 11

What is programmed conflict? What are the two ways of producing programmed conflict? Describe each.

Accepted Answer

The answer of What is programmed conflict? What are the...

Question 12

The Ethics Review Board at XYZ College is composed of students who were elected by the student body.When a student is charged with an ethics violation,the board meets to hear both sides of the dispute in a confidential meeting.Their decisions are not binding on the parties,according to college policies.They are acting as

Accepted Answer

A)  ombudsmen. 
B)  negotiators. 
C)  a peer review team. 
D)  conciliators. 
E)  facilitators.

Question 13

Dr.Watson,dean of students at ABC University,has been assigned the task of working with faculty and students when they have disputes about course grades.During these discussions,he attempts to help the parties arrange a solution but he has no formal authority to impose one.He is most likely a(n)

Accepted Answer

A)  facilitator. 
B)  arbitrator. 
C)  ombudsman. 
D)  conciliator. 
E)  negotiator.

Question 14

In ________,the negotiating parties cooperatively develop multiple-deal packages while building a productive long-term relationship.

Accepted Answer

A)  arbitration 
B)  devil's advocacy 
C)  added-value negotiation 
D)  peer review 
E)  mediation

Question 15

A local political group is divided on how to present their candidate.The debate is getting heated.Finally,the head of the group focuses the team on defending their idea based on facts,rather than personal preference.This is an example of ______ conflict.

Accepted Answer

A)  functional 
B)  dysfunctional 
C)  programmed 
D)  escalating 
E)  integrative

Question 16

The two basic types of negotiation are

Accepted Answer

A)  integrating and avoiding. 
B)  dominating and obliging. 
C)  distributive and integrative. 
D)  interpersonal and intrapersonal. 
E)  organizational and individual.

Question 17

Ashley finds herself waking up at night frequently thinking about a report she must present to the vice presidents of her firm at the end of the month.She is experiencing social work-family conflict.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following tips should be used by managers to reduce personality conflict?

Accepted Answer

A)  Be sure to take sides in others' conflicts. 
B)  Intervene where possible in others' conflicts; do not let them work things out themselves. 
C)  Do not attempt informal dispute resolution. 
D)  Avoid direct communication with someone you are in conflict with. 
E)  Investigate and document conflict among your own subordinates.

Question 19

Identifying and modeling appropriate ways for people to interact with colleagues is a(n)________ strategy.

Accepted Answer

A)  work-life 
B)  antibullying 
C)  intergroup 
D)  flex space 
E)  groupthink

Question 20

In negotiation,the ZOPA is the _______.Remember that nonverbal communications also help convey your emotions during negotiations.

Accepted Answer

A)  zone of possible agreement 
B)  zone of possible argument 
C)  zone of potential alternatives 
D)  zone of potential arrangements 
E)  zone of probable assets

Exam 10: Managing Conflict and Negotiations