Distributive Fairness

Multiple Choice

Distributive fairness:

A) is the perceived fairness of the process used to resolve complaints.
B) recognizes that customers typically prefer intangible rather than tangible resolutions to their complaints.
C) essentially recognizes that customers do not evaluate what they received versus what they paid.
D) recognizes that all customers are comfortable meeting with various staff members of multiple levels to resolve an issue.
E) is a customer's perception of the benefits received compared to their costs, inconvenience or loss.