Multiple Choice
The goods-services continuum is
A) the points along the customer contact audit.
B) the channel from service concept to service provider, to ultimate consumer.
C) a concept that says that a service is inseparable from the service provider.
D) a range of tangible to intangible or goods-dominant to services-dominant offerings.
E) the range of organizations from nonprofit to for-profit.
Correct Answer:

Verified
Correct Answer:
Verified
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