According to Tony Hsieh, CEO of Zappos, the Greatest Amount

Multiple Choice

According to Tony Hsieh, CEO of Zappos, the greatest amount of time is spent

A) seeking out new and unusual styles of shoes from all over the world.
B) improving the Web site to make it faster, more interesting, and fun.
C) seeking out new markets that will go beyond the Internet.
D) finding the fastest and least expensive modes of delivery for their product.
E) finding new and improved ways to improve customer-service levels.