Question 1

Krystal's boss in the accounting department initially rejected her proposal for a new budgeting process.So Krystal spoke to and received support from the heads of two other departments that would benefit from the proposed budgeting process.She also found support from several co-workers in the accounting department because they believed the new budgeting process would be simpler and fairer.When Krystal's boss realized that several key people supported the new budgeting system,he agreed to test it in a pilot project.What form of influence is Krystal mainly using here?

Accepted Answer

A)  Silent authority 
B)  Coalition formation 
C)  Assertiveness 
D)  Impression management 
E)  Ingratiation

Question 2

Employees also have _____ power over their bosses through their feedback and ratings in 360-degree feedback systems.

Accepted Answer

A)  referent 
B)  reward 
C)  legitimate 
D)  expert 
E)  coercive

Question 3

Organizational politics may be reduced by:

Accepted Answer

A)  cutting back resources available to organizational units. 
B)  encouraging leaders to become role models of organizational citizenship instead of symbols of successful organizational politicians. 
C)  being more tolerant of employees who use political tactics to get what they want from the organization. 
D)  selecting employees with a high need for personalized power. 
E)  conducting background checks on potential employees.

Question 4

Jason is effective at forming friendships with other people in the organization.Over time,he becomes well known and respected by numerous people in key positions in the organization.Through his networking,Jason has:

Accepted Answer

A)  increased his level of Machiavellianism. 
B)  reduced his centrality. 
C)  increased his coercive power. 
D)  increased his referent power. 
E)  reduced his visibility.

Question 5

Organizational politics is more common where decisions are:

Accepted Answer

A)  easy to understand. 
B)  based on complex and ambiguous rules. 
C)  based on the brainstorming technique. 
D)  based on clearly defined principles. 
E)  based on formal criteria.

Question 6

_____ involves explicitly manipulating others' access to critical work issues for the purpose of changing their attitudes and/or behavior.

Accepted Answer

A)  Ingratiation 
B)  Upward appeal 
C)  Persuasion 
D)  Assertiveness 
E)  Information control

Question 7

The norm of reciprocity is a central and explicit theme in _____ strategies.

Accepted Answer

A)  persuasion 
B)  exchange 
C)  upward appeal 
D)  impression management 
E)  coalition

Question 8

Describe the conditions that support organizational politics.

Accepted Answer

The answer of Describe the conditions that support organizational politics....

Question 9

People with power over others have more difficulty empathizing.

Accepted Answer

A) True 
 B)False

Question 10

As our society moves from an industrial to a knowledge-based economy,employees are gaining:

Accepted Answer

A)  reward power. 
B)  legitimate power. 
C)  referent power. 
D)  expert power. 
E)  coercive power.

Question 11

Soft influence tactics such as persuasion tend to build compliance rather than commitment to the influencer's request.

Accepted Answer

A) True 
 B)False

Question 12

Employees in low power distance cultures comply with legitimate power.

Accepted Answer

A) True 
 B)False

Question 13

The (perceived) ability to manage uncertainties in the business environment is a form of _____ power.

Accepted Answer

A)  reward 
B)  legitimate 
C)  referent 
D)  expert 
E)  coercive

Question 14

Briefly describe the strategies of expert power that cope with uncertainty in organizations.

Accepted Answer

The answer of Briefly describe the strategies of expert power...

Question 15

Many job applicants falsify information on their resume.Which of the following influence tactic does this refer to?

Accepted Answer

A)  Persuasion 
B)  Forming coalitions 
C)  Networking 
D)  Impression management 
E)  Exchange

Question 16

Exchange,ingratiation,and persuasion are considered "hard" influence tactics.

Accepted Answer

A) True 
 B)False

Question 17

_____ occurs when people or work units oppose the behavior desired by the influencer and consequently refuse,argue,or delay engaging in the behavior.

Accepted Answer

A)  Compliance 
B)  Upward appeal 
C)  Commitment 
D)  Assertiveness 
E)  Resistance

Question 18

People who seldom trust coworkers and tend to use cruder influence tactics have:

Accepted Answer

A)  strong Machiavellian values. 
B)  a high level of organizational citizenship. 
C)  excellent skills for working in teams. 
D)  more expert power than most people in organizations. 
E)  strong work ethics.

Question 19

What is power? Explain the important features of power.

Accepted Answer

The answer of What is power? Explain the important features...

Question 20

By avoiding written documentation of how to operate equipment or serve customers,employees are maximizing their expert power through non-substitutability.

Accepted Answer

A) True 
 B)False

Exam 10: Power and Influence in the Workplace

Employees also have _____ power over their bosses through their feedback and ratings in 360-degree feedback systems.

Organizational politics may be reduced by:

Jason is effective at forming friendships with other people in the organization.Over time,he becomes well known and respected by numerous people in key positions in the organization.Through his networking,Jason has:

Organizational politics is more common where decisions are:

_____ involves explicitly manipulating others' access to critical work issues for the purpose of changing their attitudes and/or behavior.

The norm of reciprocity is a central and explicit theme in _____ strategies.

Describe the conditions that support organizational politics.

People with power over others have more difficulty empathizing.

As our society moves from an industrial to a knowledge-based economy,employees are gaining:

Soft influence tactics such as persuasion tend to build compliance rather than commitment to the influencer's request.

Employees in low power distance cultures comply with legitimate power.

The (perceived) ability to manage uncertainties in the business environment is a form of _____ power.

Briefly describe the strategies of expert power that cope with uncertainty in organizations.

Many job applicants falsify information on their resume.Which of the following influence tactic does this refer to?

Exchange,ingratiation,and persuasion are considered "hard" influence tactics.

_____ occurs when people or work units oppose the behavior desired by the influencer and consequently refuse,argue,or delay engaging in the behavior.

People who seldom trust coworkers and tend to use cruder influence tactics have:

What is power? Explain the important features of power.

By avoiding written documentation of how to operate equipment or serve customers,employees are maximizing their expert power through non-substitutability.