Question 1

Visual aids should be busy and not too simple.

Accepted Answer

A) True 
 B)False

Question 2

Project team members should agree to changes without knowing whether they will necessitate additional person- hours.

Accepted Answer

A) True 
 B)False

Question 3

Making an outline of the presentation is optional.

Accepted Answer

A) True 
 B)False

Question 4

An e-mail may be appropriate as a follow-up to a face-to-face conversation or a phone call confirming decisions or actions rather than relying on a person's memory.

Accepted Answer

A) True 
 B)False

Question 5

Before a project team meeting, the should determine whether a meeting is really necessary, the purpose of the meeting, and who needs to participate in the meeting.

Accepted Answer

A) the project team 
B) the team member that identified a problem 
C) the project manager 
D) the customer

Question 6

The project manager should prepare notes or a final outline to use or refer to during the presentation.

Accepted Answer

A) True 
 B)False

Question 7

Project team members need to be reactive in providing communication with other team members and the project manager to get and give information after something has happened in the project.

Accepted Answer

A) True 
 B)False

Question 8

The summary document should be concise and kept to one page if possible and it should confirm decisions that were made and list the action items, including who is responsible, the estimated completion date, and expected deliverables.

Accepted Answer

A) True 
 B)False

Question 9

Making copies of handout materials is not needed and audience members will have their own materials to take notes.

Accepted Answer

A) True 
 B)False

Question 10

Making sure the visual aids are readable from the most front seat in the room where the presentation will be given because the most important people will sit in the front.

Accepted Answer

A) True 
 B)False

Question 11

Distribute an agenda well in advance of the project meeting.

Accepted Answer

A) True 
 B)False

Question 12

, to some extent, even provide features that provide team members with greater access and flexibility for using various interactive telecommunication technologies and collaboration tools such as email, internet access, document management, etc.

Accepted Answer

A) Document management systems 
B) Groupware 
C) Cell phones 
D) Web videoconferencing

Question 13

allows the live exchange of information among members of the project team.

Accepted Answer

A) Email 
B) Verbal communication 
C) Teleconferencing 
D) Written communication

Question 14

Project participants are usually have time to read trivial messages or irrelevant documents containing information that could have been communicated verbally at the next project meeting.

Accepted Answer

A) True 
 B)False

Question 15

body language can include direct eye contact, a smile, hand gestures, leaning forward, and nodding acknowledgment or agreement.

Accepted Answer

A) Neutral 
B) Negative 
C) Critical 
D) Positive

Question 16

None of the information in the progress report should be a surprise to the readers.

Accepted Answer

A) True 
 B)False

Question 17

The final report might include the following except

Accepted Answer

A) a statement of the customer's original need, project objective, and original requirements. 
B) a description of the project and degree to which the original project objective was met. 
C) the actual versus anticipated benefits to the customer as a result of the project and a list of all deliverables provided to the customer. 
D) personal accomplishments of the project team members.

Question 18

Good listening skills are important if project team members are to be effective in communicating with one another and with the customer.

Accepted Answer

A) True 
 B)False

Question 19

Regular and open communication, trust, respect, open-mindedness, and a positive win-win attitude are keys to successful

Accepted Answer

A) stakeholder identification. 
B) stakeholder engagement. 
C) stakeholder communication. 
D) stakeholder monitoring and closing.

Question 20

Use the 3-T approach in your presentation which includes all the following except

Accepted Answer

A) thank them for coming to the presentation. 
B) tell them what you are going to tell them. 
C) tell them what you told them. 
D) tell them.

Exam 12: Project Communication and Documentation

Visual aids should be busy and not too simple.

Project team members should agree to changes without knowing whether they will necessitate additional person- hours.

Making an outline of the presentation is optional.

An e-mail may be appropriate as a follow-up to a face-to-face conversation or a phone call confirming decisions or actions rather than relying on a person's memory.

Before a project team meeting, the should determine whether a meeting is really necessary, the purpose of the meeting, and who needs to participate in the meeting.

The project manager should prepare notes or a final outline to use or refer to during the presentation.

Project team members need to be reactive in providing communication with other team members and the project manager to get and give information after something has happened in the project.

The summary document should be concise and kept to one page if possible and it should confirm decisions that were made and list the action items, including who is responsible, the estimated completion date, and expected deliverables.

Making copies of handout materials is not needed and audience members will have their own materials to take notes.

Making sure the visual aids are readable from the most front seat in the room where the presentation will be given because the most important people will sit in the front.

Distribute an agenda well in advance of the project meeting.

, to some extent, even provide features that provide team members with greater access and flexibility for using various interactive telecommunication technologies and collaboration tools such as email, internet access, document management, etc.

allows the live exchange of information among members of the project team.

Project participants are usually have time to read trivial messages or irrelevant documents containing information that could have been communicated verbally at the next project meeting.

body language can include direct eye contact, a smile, hand gestures, leaning forward, and nodding acknowledgment or agreement.

None of the information in the progress report should be a surprise to the readers.

The final report might include the following except

Good listening skills are important if project team members are to be effective in communicating with one another and with the customer.

Regular and open communication, trust, respect, open-mindedness, and a positive win-win attitude are keys to successful

Use the 3-T approach in your presentation which includes all the following except