Question 1

Managers spend a majority of their work day engaged in communications.

Accepted Answer

A) True 
 B)False

Question 2

Giving employees responsibility and authority to make decisions about their work is called ______.

Accepted Answer

A)  empowerment 
B)  communication 
C)  teamwork 
D)  top-down management

Question 3

Compare and contrast the five types of teams in the workplace.

Accepted Answer

The answer of Compare and contrast the five types of...

Question 4

Complete the following using the terms listed below.
-______ is some type of interference during the communication process that influences the transmission of messages and feedback.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 5

With ______ plans, employees receive stock shares or the value of the stock upon retiring or leaving the company.

Accepted Answer

A)  pension 
B)  employee share ownership plan 
C)  annuity 
D)  stock options

Question 6

Steve, the manager of ABC Ltd., is trying to resolve conflicts between teams in his organization and has identified ______ as the main cause of team conflicts

Accepted Answer

A)  disagreement over goals and priorities 
B)  team diversity 
C)  personality differences 
D)  inefficiency

Question 7

What are the advantages and drawbacks of virtual teams?

Accepted Answer

The answer of What are the advantages and drawbacks of...

Question 8

One risk of using information technology to empower employees is that company records may reach competitors.

Accepted Answer

A) True 
 B)False

Question 9

Explain the importance of the storming stage of team development.

Accepted Answer

The answer of Explain the importance of the storming stage...

Question 10

William is listening to one of his fellow team members speak at a meeting. He believes she is just trying to get the team leader to adopt her idea. William is being a(n) ______ listener.

Accepted Answer

A)  offensive 
B)  cynical 
C)  polite 
D)  non

Question 11

Complete the following using the terms listed below.
-______ represents the variances in ability, experience, personality, or any other factor on a team.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 12

Empowerment discourages workers by adding challenges to their jobs.

Accepted Answer

A) True 
 B)False

Question 13

Complete the following using the terms listed below.
-______ refers to the emotional reactions that can occur when disagreements become personal rather than professional.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 14

Which of the following allow members to participate in team-building exercises and games away from the office?

Accepted Answer

A)  team norm 
B)  team retreats 
C)  team diversity 
D)  informal team

Question 15

Explain some challenges associated with email.

Accepted Answer

The answer of Explain some challenges associated with email....

Question 16

Provide examples of types of upward and downward communication messages.

Accepted Answer

The answer of Provide examples of types of upward and...

Question 17

Countries like Canada which tend to rely on explicit written and verbal messages are considered ______ cultures

Accepted Answer

A)  high-context 
B)  low-context 
C)  external 
D)  diverse

Question 18

Complete the following using the terms listed below.
-During the ______, team members resolve differences, accept each other, and reach broad agreement about the roles of team leader and other participants.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 19

Distinguish between cross-functional teams and problem-solving teams.

Accepted Answer

The answer of Distinguish between cross-functional teams and problem-solving teams....

Question 20

Discuss why afflictive conflict can strongly decrease team performance.

Accepted Answer

The answer of Discuss why afflictive conflict can strongly decrease...

Exam 9: Top Performance Through Empowerment, Teamwork, and Communication

Managers spend a majority of their work day engaged in communications.

Giving employees responsibility and authority to make decisions about their work is called ______.

Compare and contrast the five types of teams in the workplace.

Complete the following using the terms listed below. -______ is some type of interference during the communication process that influences the transmission of messages and feedback.

With ______ plans, employees receive stock shares or the value of the stock upon retiring or leaving the company.

Steve, the manager of ABC Ltd., is trying to resolve conflicts between teams in his organization and has identified ______ as the main cause of team conflicts

What are the advantages and drawbacks of virtual teams?

One risk of using information technology to empower employees is that company records may reach competitors.

Explain the importance of the storming stage of team development.

William is listening to one of his fellow team members speak at a meeting. He believes she is just trying to get the team leader to adopt her idea. William is being a(n) ______ listener.

Complete the following using the terms listed below. -______ represents the variances in ability, experience, personality, or any other factor on a team.

Empowerment discourages workers by adding challenges to their jobs.

Complete the following using the terms listed below. -______ refers to the emotional reactions that can occur when disagreements become personal rather than professional.

Which of the following allow members to participate in team-building exercises and games away from the office?

Explain some challenges associated with email.

Provide examples of types of upward and downward communication messages.

Countries like Canada which tend to rely on explicit written and verbal messages are considered ______ cultures

Complete the following using the terms listed below. -During the ______, team members resolve differences, accept each other, and reach broad agreement about the roles of team leader and other participants.

Distinguish between cross-functional teams and problem-solving teams.

Discuss why afflictive conflict can strongly decrease team performance.