Question 1

Human resource departments can unintentionally encourage the error of central tendency by requiring supervisors to justify extremely high or low employee performance ratings.

Accepted Answer

A) True 
 B)False

Question 2

Of all characteristics of an effective performance appraisal system,__________ may be considered to be of the utmost importance.

Accepted Answer

The answer of Of all characteristics of an effective performance...

Question 3

A substitute for actual observation of employee performance is called a(n)__________.

Accepted Answer

The answer of A substitute for actual observation of employee...

Question 4

Rating scales,behaviourally anchored rating scales,and critical incident method are all examples of _____________________ appraisal methods.

Accepted Answer

The answer of Rating scales,behaviourally anchored rating scales,and critical incident...

Question 5

Indirect subjective performance measures are usually the most effective as they tend to minimize the personal biases of the evaluator.

Accepted Answer

A) True 
 B)False

Question 6

The ability of performance evaluators to make valid judgments on complex information is referred to as the cognitive aspect of the rating process.

Accepted Answer

A) True 
 B)False

Question 7

A completed performance appraisal form

Accepted Answer

A) must be kept in the employees files for a maximum of one year 
B) is a legal document 
C) is an internal document that has no importance outside of the organization itself 
D) must be done in duplicate with one copy submitted to the provincial Labour Relations Board 
E) must be done in duplicate with one copy given to the employee as required by labour legislation

Question 8

Validity in performance appraisals refers to the

Accepted Answer

A) relevance of measurement criteria to job performance 
B) reliability of measurement criteria 
C) use of subjective over objective standards and measurements 
D) frequency of feedback 
E) lack of reliability

Question 9

The rating scale is likely the oldest and still most widely use performance appraisal method.

Accepted Answer

A) True 
 B)False

Question 10

Direct observation occurs when a rater actually sees employee __________.

Accepted Answer

The answer of Direct observation occurs when a rater actually...

Question 11

While the 360-degree appraisal method is gaining popularity,it requires at the least __________ in order to have a chance to work

Accepted Answer

A) a suitable corporate culture 
B) professional evaluators 
C) cost-effective management 
D) a minimum 500 person employee base 
E) a decent employee benefit plan

Question 12

Performance appraisals can alert the human resource department to problems in staffing procedures.

Accepted Answer

A) True 
 B)False

Question 13

To be effective job standards should __________ set relatively arbitrarily.

Accepted Answer

The answer of To be effective job standards should __________...

Question 14

Performance appraisals can be applied to a variety of employee decision making situations including all the following except

Accepted Answer

A) performance improvement 
B) employee career development plans 
C) job re-design 
D) training needs 
E) employee recruiting

Question 15

Future-oriented performance appraisal methods include the management-by-objectives approach.

Accepted Answer

A) True 
 B)False

Question 16

Performance appraisal is the process by which organizations

Accepted Answer

A) select the best applicants to hire 
B) review applications for employment 
C) evaluate employee job performance 
D) determine individual health and safety benefits 
E) attempt to decertify unions

Question 17

When a performance evaluator allows more recent information about an employee to unduly sway the overall evaluation of the employee's performance this particular bias is known as the ___________________.

Accepted Answer

The answer of When a performance evaluator allows more recent...

Question 18

Performance evaluation not only requires performance standards but also dependable performance __________.

Accepted Answer

The answer of Performance evaluation not only requires performance standards...

Question 19

Maintaining reliability in performance evaluation is highly desirable and easy to achieve,particularly if sufficiently different raters and different appraisal instruments are employed.

Accepted Answer

A) True 
 B)False

Question 20

One serious problem with all subjective measures of employee evaluation is the possibility

Accepted Answer

A) of rater bias 
B) of employee misunderstandings 
C) of impersonal objectivity that ignores character traits 
D) of evaluator exhaustion 
E) of excessive expenditures

Exam 8: Performance Management

Human resource departments can unintentionally encourage the error of central tendency by requiring supervisors to justify extremely high or low employee performance ratings.

Of all characteristics of an effective performance appraisal system,__________ may be considered to be of the utmost importance.

A substitute for actual observation of employee performance is called a(n)__________.

Rating scales,behaviourally anchored rating scales,and critical incident method are all examples of _____________________ appraisal methods.

Indirect subjective performance measures are usually the most effective as they tend to minimize the personal biases of the evaluator.

The ability of performance evaluators to make valid judgments on complex information is referred to as the cognitive aspect of the rating process.

A completed performance appraisal form

Validity in performance appraisals refers to the

The rating scale is likely the oldest and still most widely use performance appraisal method.

Direct observation occurs when a rater actually sees employee __________.

While the 360-degree appraisal method is gaining popularity,it requires at the least __________ in order to have a chance to work

Performance appraisals can alert the human resource department to problems in staffing procedures.

To be effective job standards should __________ set relatively arbitrarily.

Performance appraisals can be applied to a variety of employee decision making situations including all the following except

Future-oriented performance appraisal methods include the management-by-objectives approach.

Performance appraisal is the process by which organizations

When a performance evaluator allows more recent information about an employee to unduly sway the overall evaluation of the employee's performance this particular bias is known as the ___________________.

Performance evaluation not only requires performance standards but also dependable performance __________.

Maintaining reliability in performance evaluation is highly desirable and easy to achieve,particularly if sufficiently different raters and different appraisal instruments are employed.

One serious problem with all subjective measures of employee evaluation is the possibility