Multiple Choice
Which of the following is true of service quality?
A) Service quality is often measured against standards.
B) Service quality is not labor intensive and is typically uniform in nature.
C) Opinions on quality of services do not change in the face of choices.
D) Customers determine the value of service quality in relation to their particular needs.
Correct Answer:
Verified
Correct Answer:
Verified
Q72: Which of the following is true of
Q73: Among the determinants of service quality,tangibles generally
Q74: Malcolm purchased health insurance from Healwell Insurance
Q75: In terms of perishability,which of the following
Q76: Which of the following is an example
Q78: Service products are often difficult to identify
Q79: Which of the following refers to responsiveness?<br>A)The
Q80: The CEO of Jaquar Consultancy Corp.informs Amy's
Q81: Service products that are totally intangible:<br>A)do not
Q82: Understanding the expectations and requirements of a