Multiple Choice
Which of the following refers to responsiveness?
A) The willingness or readiness of employees or professionals to provide service
B) The consistency and dependability of a service performance
C) The physical evidence of a service
D) The knowledge and competence of service providers and the ability to convey trust and confidence
Correct Answer:
Verified
Correct Answer:
Verified
Q74: Malcolm purchased health insurance from Healwell Insurance
Q75: In terms of perishability,which of the following
Q76: Which of the following is an example
Q77: Which of the following is true of
Q78: Service products are often difficult to identify
Q80: The CEO of Jaquar Consultancy Corp.informs Amy's
Q81: Service products that are totally intangible:<br>A)do not
Q82: Understanding the expectations and requirements of a
Q83: _ refers to a service provider's efforts
Q84: Which of the following is true of