Multiple Choice
Which of the following is an example of internal marketing conducted by a chain of dog kennels that boards and grooms pets?
A) A publicity article in the neighborhood newspaper describing the exclusive training received by the kennel's employees
B) An e-mail to one of the employees by the manager praising him for finding and returning a customer's dog collar
C) A newspaper advertisement showing a picture of happy dogs staying at the kennel
D) A tour of the facilities available at the kennel targeted at elementary school children
Correct Answer:

Verified
Correct Answer:
Verified
Q71: According to research on market leaders' customer
Q72: Which of the following is true of
Q73: Among the determinants of service quality,tangibles generally
Q74: Malcolm purchased health insurance from Healwell Insurance
Q75: In terms of perishability,which of the following
Q77: Which of the following is true of
Q78: Service products are often difficult to identify
Q79: Which of the following refers to responsiveness?<br>A)The
Q80: The CEO of Jaquar Consultancy Corp.informs Amy's
Q81: Service products that are totally intangible:<br>A)do not