Which of the Following Is an Activity That Should Be

Multiple Choice

Which of the following is an activity that should be undertaken by a salesperson and others in an organization as part of a successful aftermarketing effort?

A) The salesperson should establish and maintain a customer information file.
B) The salesperson should passively listen and positively respond to buyer objections.
C) The salesperson should focus more on acquiring new customers than servicing existing ones.
D) The salesperson should ask for commitment if all objections of a customer have been resolved.