Question 1

Which of the following statements about reports is true?

Accepted Answer

A)  All reports have a consistent format and an equal number of components. 
B)  As the need for formality decreases, the number of components in a report increases. 
C)  When the situation is informal and the report is short, prefatory pages are included. 
D)  A business writer should decide the makeup of a report on the basis of its topic and cost. 
E)  Less complex problems and less formal situations will require less elaborate reports.

Question 2

All short reports in business analyze information and make recommendations.

Accepted Answer

A) True 
 B)False

Question 3

As the need for formality and extensive content decreases, the makeup of the report changes.

Accepted Answer

A) True 
 B)False

Question 4

Since letters are written using the personal style of communication, they should use the direct order.

Accepted Answer

A) True 
 B)False

Question 5

Business writers use the _____ in short reports when the readers' main concern is to get the information needed to make a decision.

Accepted Answer

A)  indirect order 
B)  direct order 
C)  formal order 
D)  informal order 
E)  personal order

Question 6

Ovsanna is the advertising manager at her company. She has noticed that Gerard, one of her employees, regularly arrives late to work and doesn't turn work in on time. She has talked to him about it, but he has not made any progress. Ovsanna believes it is time to speak with her superiors about firing Gerard. To do this, she will most likely write a ______ report.

Accepted Answer

A)  problem-solving 
B)  feasibility 
C)  progress 
D)  routine operational 
E)  meeting minutes

Question 7

In which of the following situations would it be prudent to conduct a feasibility study?

Accepted Answer

A)  when asked to appraise the performance of a non-performing employee 
B)  when asked to create an inventory report for the previous quarter 
C)  when asked to present the sales reports of previous years 
D)  when asked to determine the cause of failure of a newly launched product 
E)  when asked to determine if the company should change its workweek to a new schedule

Question 8

Luciana, a newly recruited apartment leasing assistant, has been given the responsibility of creating a weekly occupancy report. Like the previous analyst, Luciana has to send the finished report to the property manager. In this scenario, Luciana should

Accepted Answer

A)  create multiple sections in her report and bridge each section with transitional summaries. 
B)  place an elaborate introduction at the beginning of her report. 
C)  write her report in the indirect order. 
D)  draft her report using a structured coherence plan. 
E)  use the direct order to present the information in her report.

Question 9

Which type of short report is used primarily to present information to people outside the organization?

Accepted Answer

A)  informal reports 
B)  direct order reports 
C)  email reports 
D)  letter reports 
E)  memo reports

Question 10

Shabri's work involves creating and submitting market analysis reports every week. The market analysis reports have a standardized form and format. Shabri should use a(n) _____ to increase the efficiency of his task.

Accepted Answer

A)  structured coherence plan 
B)  informal structure 
C)  template macro or merge document 
D)  title fly and table of contents 
E)  theme

Question 11

Internal problem-solving reports are typically assigned to an employee.

Accepted Answer

A) True 
 B)False

Question 12

Problem-solving reports are not considered to be true persuasive messages because they

Accepted Answer

A)  may be written by employees or by consulting companies for clients. 
B)  may offer detailed analysis, but they stop short of making a recommendation. 
C)  help solve company problems but not completely. 
D)  usually have interested readers who are receptive to the facts. 
E)  usually propose an action or make a recommendation.

Question 13

Which of the following parts of the prefatory pages are sometimes combined in a report?

Accepted Answer

A)  the table of contents and the title fly 
B)  the executive summary and the letter of transmittal 
C)  the table of contents and the letter of transmittal 
D)  the title page and the table of contents 
E)  the executive summary and the title page

Question 14

Which of the following statements about letter reports is true?

Accepted Answer

A)  Letter reports should avoid headings. 
B)  Indirect-order letter reports open with the main point or recommendation. 
C)  Indirect-order letter reports tend not to use a subject line. 
D)  Direct-order letter reports generally avoid using personal pronouns. 
E)  Direct-order letter reports are generally longer than indirect-order letter reports.

Question 15

Which of the following contains only the report's title and is included solely to give the report a more formal appearance?

Accepted Answer

A)  title page 
B)  letter of transmittal 
C)  table of contents 
D)  executive summary 
E)  title fly

Question 16

Information about when, how, and by whom the report was authorized, referred to as the ______, may be included in the introduction.

Accepted Answer

A)  meeting minutes 
B)  facts of authorization 
C)  purpose statement 
D)  scope 
E)  limitations

Question 17

For a feasibility report, a writer

Accepted Answer

A)  should consider developing a template macro or merge document. 
B)  does not have a choice regarding the tone to use when presenting the information. 
C)  studies several courses of action and then proposes the most desirable one. 
D)  should follow a standardized form. 
E)  should focus on the progress toward a particular goal.

Question 18

Which of the following reports is the best example of an unsolicited problem-solving report?

Accepted Answer

A)  a report recommending a change in policy or procedure 
B)  a report appraising the performance of a subordinate 
C)  a report describing the details of an assigned project 
D)  a report explaining the causes for the failure of a product 
E)  a report analyzing the core strengths of competitors

Question 19

Which of the following differentiates short reports from long reports?

Accepted Answer

A)  Short reports often need more elaborate introductory material. 
B)  Short reports are less likely to use a personal style of writing. 
C)  Short reports are more likely to be written in the direct order. 
D)  Short reports, unlike long reports, typically concern complex, nonroutine problems. 
E)  Short reports, unlike long reports, usually present supporting information before the main conclusion.

Question 20

In the context of the levels of report formality, below the short report form is a form that presents the information as a letter report.

Accepted Answer

A) True 
 B)False

Exam 12: Creating the Right Type of Report

Which of the following statements about reports is true?

All short reports in business analyze information and make recommendations.

As the need for formality and extensive content decreases, the makeup of the report changes.

Since letters are written using the personal style of communication, they should use the direct order.

Business writers use the _____ in short reports when the readers' main concern is to get the information needed to make a decision.

In which of the following situations would it be prudent to conduct a feasibility study?

Luciana, a newly recruited apartment leasing assistant, has been given the responsibility of creating a weekly occupancy report. Like the previous analyst, Luciana has to send the finished report to the property manager. In this scenario, Luciana should

Which type of short report is used primarily to present information to people outside the organization?

Shabri's work involves creating and submitting market analysis reports every week. The market analysis reports have a standardized form and format. Shabri should use a(n) _____ to increase the efficiency of his task.

Internal problem-solving reports are typically assigned to an employee.

Problem-solving reports are not considered to be true persuasive messages because they

Which of the following parts of the prefatory pages are sometimes combined in a report?

Which of the following statements about letter reports is true?

Which of the following contains only the report's title and is included solely to give the report a more formal appearance?

Information about when, how, and by whom the report was authorized, referred to as the ______, may be included in the introduction.

For a feasibility report, a writer

Which of the following reports is the best example of an unsolicited problem-solving report?

Which of the following differentiates short reports from long reports?

In the context of the levels of report formality, below the short report form is a form that presents the information as a letter report.