The Manager of a Bank Branch Is Concerned About the Number

Multiple Choice

The manager of a bank branch is concerned about the number of mistakes the tellers were making, so he started manipulating different aspects of the environment in the bank to see what effect each has on the tellers' performance. He examined factors such as the lighting, temperature, and the volume of the music playing in the bank. Which approach to problem recognition is this manager using?

A) activity analysis
B) product analysis
C) problem analysis
D) human factors research
E) emotion research