Multiple Choice
Which of the following is true about very loyal customers?
A) There is no downside to having these types of customers.
B) These customers have more extreme reactions in the event of failures in product performance or customer service.
C) There is one downside to having these types of customers, which is that they tend to react badly to innovation.
D) None of the given answers are correct.
Correct Answer:
Verified
Correct Answer:
Verified
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