If You Plan to Grant a Claim Made by a Customer

Multiple Choice

If you plan to grant a claim made by a customer who is clearly at fault,

A) pinpoint the customer's shortcomings to discourage future mistakes.
B) discourage future mistakes without insulting the customer.
C) scold the customer to discourage future mistakes.
D) post the situation on social media to discourage future mistakes.
E) tell the customer he or she is lucky you are granting the claim.