Multiple Choice
Which sentence is the most effective apology when writing a negative message?
A) We are genuinely sorry that you found one of our customer service representatives to be unhelpful.
B) We regret that you are unsatisfied with our service.
C) We apologize if you are unsatisfied with one of our customer service representatives.
D) We are sorry for your unpleasant experience.
Correct Answer:
Verified
Correct Answer:
Verified
Q31: The following statement is an example of
Q32: Which sentence best illustrates the advice the
Q33: Which strategy does the text recommend for
Q34: Which sentence is most effective for a
Q35: In which situation would it be most
Q37: The best-run businesses are less likely to
Q38: Which of the following statements best exemplifies
Q39: You work at a large manufacturing firm.
Q40: A communicator who intends to deceive when
Q41: This sentence is an effective buffer: We