Multiple Choice
The following statement is an example of a buffer. What kind of buffer does it illustrate? We at Masters and Sons have received an overwhelming number of applications for our 2014 internship program.
A) provides facts or objective information
B) starts by offering the best news
C) makes a statement about which both the sender and receiver will agree
D) expresses appreciation
Correct Answer:

Verified
Correct Answer:
Verified
Q26: Bad news can be de-emphasized by putting
Q27: One important reason to include a buffer
Q28: Following up a telephone call with a
Q29: Which sentence most effectively implies a refusal?<br>A)Although
Q30: _-voice verbs allow you to describe an
Q32: Which sentence best illustrates the advice the
Q33: Which strategy does the text recommend for
Q34: Which sentence is most effective for a
Q35: In which situation would it be most
Q36: Which sentence is the most effective apology