In Which Situation Would It Be Most Appropriate to Use

Multiple Choice

In which situation would it be most appropriate to use the indirect strategy to communicate bad news?

A) You are informing a customer that her monthly subscription will increase by $1.50 per month.
B) You are informing a customer of a small policy change.
C) You are informing an applicant that his job application will not be considered.
D) You are informing a customer that her account payment is overdue.