Question 1

You have several questions for a colleague who works for your organization in a branch office in another province. You would like to ask him about a new procedure he initiated. Considering the merits and drawbacks of various channels, which of the following choices would probably be a good way to contact him?

Accepted Answer

A)  instant message
B)  podcast
C)  fax
D)  letter A

Question 2

Which of the following is true about instant messaging in the workplace?

Accepted Answer

A)  It creates a permanent text record.
B)  It lets workers have conversations similar to an e-mail exchange.
C)  It allows for informal diction.
D)  It is limited to two users per conversation. A

Question 3

Which of the following sentences would be the most effective closing in a request memo?

Accepted Answer

A)  I would appreciate receiving your response to this request as soon as possible.
B)  Thank you in advance for your cooperation in sending a technician to install these computers by August 31.
C)  If you want us to be able to serve our students effectively, I trust that you will send a technician by August 31.
D)  Because the computers need to be installed before the first day of classes, please send a technician by August 31. D

Question 4

Which of the following types of messages would be appropriate to send by e-mail?

Accepted Answer

A)  a layoff notice
B)  an announcement of a change in a meeting date
C)  a quarterly performance appraisal of an employee
D)  an announcement of a major benefit change that will reduce employee benefits

Question 5

More information about your reason for writing should be given in the __________ of the e-mail.

Accepted Answer

The answer of More information about your reason for writing...

Question 6

The ___________ ________ of a memo or e-mail message is critical because it determines whether or how quickly the receiver will read the message and how easily he or she will be able to locate it later.

Accepted Answer

The answer of The ___________ ________ of a memo or...

Question 7

When responding to a memo that requests information, what is the best way to provide the requested information?

Accepted Answer

A)  Order your responses in a list.
B)  Order your responses in the same sequence as the request.
C)  Order your responses from the most important to the least important.
D)  Order your responses from the least important to the most important.

Question 8

If a message is an extremely important one, consider having a colleague critique it during Phase 3 of the writing process.

Accepted Answer

A) True 
 B)False

Question 9

Which one of the following would be the best subject line for an e-mail or memo?

Accepted Answer

A)  I need to change my order of July 6
B)  Please change my July 6 order to add 12 cases of EarthFriendly white letter-size paper, cat.# X629
C)  UPDATE
D)  CHANGE TO ORDER #7490832

Question 10

You work as a sales associate for a supplier of office equipment. You have just finished visiting one client and are in your car preparing to travel to your next appointment. Before you start driving, you realize that you don't have the client's address in your BlackBerry. You decide to contact Jim, your supervisor, who is at the office and can find the address quickly. Which of the following would likely be the best way to contact Jim?

Accepted Answer

A)  Create an e-mail.
B)  Create a text message.
C)  Create a podcast.
D)  Create a wiki.

Question 11

Stan is writing an e-mail to a supplier in China to express his satisfaction with the latest shipment of machine parts his company has received. Which of the following sentences shows that Stan considers cultural differences when he sends a message?

Accepted Answer

A)  The parts we received last week fit our requirements to a T.
B)  We are very pleased with the parts we received last week.
C)  You hit one out of the ballpark with the order we received last week.
D)  We're good to go with the order we received last week.

Question 12

If someone sends you an e-mail that angers you, you should respond immediately to set the record straight.

Accepted Answer

A) True 
 B)False

Question 13

E-mails and hard-copy memos are similar in content and development, but the ________ of each is slightly different.

Accepted Answer

The answer of E-mails and hard-copy memos are similar in...

Question 14

You are preparing a series of training videos for new employees, which can also be used to create online "buzz" about the company's newest policies and recruitment news. Which of the following internal communication channels would be most appropriate for displaying these videos?

Accepted Answer

A)  podcast
B)  Instagram
C)  blog
D)  wiki

Question 15

Which of the following sentences would be the most effective opening in a request memo?

Accepted Answer

A)  I am writing this memo to make a request for brochures.
B)  Please send 150 copies of the new marketing brochure to the Accounting Department.
C)  My name is Caitlin, and I work in the Accounting Department.We need to order some brochures.
D)  According to the latest company newsletter, you have published a new marketing brochure.

Question 16

Headings and bulleted lists help improve the readability of messages and can shorten reading time.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following sentences would be most appropriately placed in the body of a routine memo or e-mail?

Accepted Answer

A)  I hope that I have answered your questions.
B)  Our customers have told us that the Samsung SPC12824 desktop computer performs well under both heavy- and light-use conditions.
C)  On Aug.10, you wrote to ask me five questions about the Samsung model.
D)  I am writing to you to respond to the five questions in your last e-mail.

Question 18

When writing a memo or an e-mail message, put any deadlines or action information in the opening so that they won't be missed.

Accepted Answer

A) True 
 B)False

Question 19

Important: Need Help with Report Problem is an example of an effective e-mail subject line.

Accepted Answer

A) True 
 B)False

Question 20

E-mails are usually the best way to communicate with someone when you want to avoid face-to-face contact.

Accepted Answer

A) True 
 B)False

Exam 4: E-Mails, Messages, Texts, Social Media, Memos, Letters and Other Daily Writing

Which of the following is true about instant messaging in the workplace?

Which of the following sentences would be the most effective closing in a request memo?

Which of the following types of messages would be appropriate to send by e-mail?

More information about your reason for writing should be given in the __________ of the e-mail.

The ___ of a memo or e-mail message is critical because it determines whether or how quickly the receiver will read the message and how easily he or she will be able to locate it later.

When responding to a memo that requests information, what is the best way to provide the requested information?

If a message is an extremely important one, consider having a colleague critique it during Phase 3 of the writing process.

Which one of the following would be the best subject line for an e-mail or memo?

Stan is writing an e-mail to a supplier in China to express his satisfaction with the latest shipment of machine parts his company has received. Which of the following sentences shows that Stan considers cultural differences when he sends a message?

If someone sends you an e-mail that angers you, you should respond immediately to set the record straight.

E-mails and hard-copy memos are similar in content and development, but the ________ of each is slightly different.

You are preparing a series of training videos for new employees, which can also be used to create online "buzz" about the company's newest policies and recruitment news. Which of the following internal communication channels would be most appropriate for displaying these videos?

Which of the following sentences would be the most effective opening in a request memo?

Headings and bulleted lists help improve the readability of messages and can shorten reading time.

Which of the following sentences would be most appropriately placed in the body of a routine memo or e-mail?

When writing a memo or an e-mail message, put any deadlines or action information in the opening so that they won't be missed.

Important: Need Help with Report Problem is an example of an effective e-mail subject line.

E-mails are usually the best way to communicate with someone when you want to avoid face-to-face contact.