Question 1

Memos that make requests are usually most effective when they use the _________ approach.

Accepted Answer

The answer of Memos that make requests are usually most...

Question 2

Which of the following is the most effective opening sentence for a memo or e-mail message that responds to a request?

Accepted Answer

A) Thank you for your request. 
B) Here are the answers to the questions raised in your memo of June 30. 
C) Pursuant to your request, I take great pleasure in responding to your inquiries. 
D) This memo is regarding your inquiry on June 30 in which you ask a number of questions.

Question 3

Anything included in the subject line of a memo or e-mail does not have to be repeated in the body.

Accepted Answer

A) True 
 B)False

Question 4

Using all capital letters when writing an e-mail is the best way to emphasize your main point.

Accepted Answer

A) True 
 B)False

Question 5

You are revising an e-mail to your supervisor making four main recommendations for locations to buy new office computers. Which of the following is the best way to organize more than one recommendation in an e-mail message?

Accepted Answer

A) Send each recommendation in a separate e-mail to avoid confusion. 
B) Create a numbered list in the e-mail of all four recommendations. 
C) Create a bulleted list in the e-mail of all four recommendations. 
D) Briefly explain all four recommendations in one short paragraph.

Question 6

The text recommends limiting the length of an e-mail message to a certain number of screens. How many?

Accepted Answer

A) one 
B) two 
C) three 
D) four

Question 7

Which of the following would be presented most effectively as a bulleted list?

Accepted Answer

A) a procedure for filing a workers' compensation claim 
B) a list of steps describing how to operate the fax machine 
C) a list of organizational goals that have not been prioritized 
D) a ranking of applicants for an administrative assistant position

Question 8

Because an e-mail message does not include ______________ cues, humour can easily be misunderstood.

Accepted Answer

The answer of Because an e-mail message does not include...

Question 9

When you send an e-mail, you don't need to worry because today's computers will correct any errors you make when entering the recipient's address.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is the most effective closing sentence for a memo or e-mail message making a request?

Accepted Answer

A) Please send me the final draft of the proposal. 
B) Send me the final draft of the proposal by September 3. 
C) Please send me the final draft of the proposal by September 3. 
D) Send me the final draft of the proposal as soon as possible.

Question 11

Which of the following would be most appropriate for an e-mail?

Accepted Answer

A) informing your employer of your resignation 
B) informing the office employees of a policy change 
C) informing an employee that the company is downsizing 
D) informing your supervisor that you have completed and attached the annual sales report

Question 12

To be most helpful, the subject line of an e-mail message should be a short, complete sentence.

Accepted Answer

A) True 
 B)False

Question 13

Never send a long document as an e-mail attachment.

Accepted Answer

A) True 
 B)False

Question 14

According to the text, which of the following items should be included in the opening sentence of a routine e-mail or memo?

Accepted Answer

A) an end-date 
B) a request for action 
C) a summary of the message 
D) the main idea in expanded form

Question 15

The rules of polite online interaction are known as _______________.

Accepted Answer

The answer of The rules of polite online interaction are...

Question 16

In the ______________ phase of the writing process, the writer decides whether the memo or e-mail message even needs to be written.

Accepted Answer

The answer of In the ______________ phase of the writing...

Question 17

Which one of the following techniques is an example of graphic highlighting?

Accepted Answer

A) using templates 
B) writing directly 
C) using headings 
D) specifying an end-date

Question 18

You need to send a customer a formal quotation that includes prices and other details about an order. The quotation must include an original signature. A business letter would be the best channel to use for this message.

Accepted Answer

A) True 
 B)False

Question 19

Successful business communicators know that e-mail is a simple, private communication system.

Accepted Answer

A) True 
 B)False

Question 20

Every message you send displays your writing skills, including those using newer communication channels.

Accepted Answer

A) True 
 B)False

Exam 4: E-Mails, Messages, Texts, Social Media, Memos, Letters and Other Daily Writing

Memos that make requests are usually most effective when they use the _________ approach.

Which of the following is the most effective opening sentence for a memo or e-mail message that responds to a request?

Anything included in the subject line of a memo or e-mail does not have to be repeated in the body.

Using all capital letters when writing an e-mail is the best way to emphasize your main point.

You are revising an e-mail to your supervisor making four main recommendations for locations to buy new office computers. Which of the following is the best way to organize more than one recommendation in an e-mail message?

The text recommends limiting the length of an e-mail message to a certain number of screens. How many?

Which of the following would be presented most effectively as a bulleted list?

Because an e-mail message does not include ______________ cues, humour can easily be misunderstood.

When you send an e-mail, you don't need to worry because today's computers will correct any errors you make when entering the recipient's address.

Which of the following is the most effective closing sentence for a memo or e-mail message making a request?

Which of the following would be most appropriate for an e-mail?

To be most helpful, the subject line of an e-mail message should be a short, complete sentence.

Never send a long document as an e-mail attachment.

According to the text, which of the following items should be included in the opening sentence of a routine e-mail or memo?

The rules of polite online interaction are known as _______________.

In the ______________ phase of the writing process, the writer decides whether the memo or e-mail message even needs to be written.

Which one of the following techniques is an example of graphic highlighting?

You need to send a customer a formal quotation that includes prices and other details about an order. The quotation must include an original signature. A business letter would be the best channel to use for this message.

Successful business communicators know that e-mail is a simple, private communication system.

Every message you send displays your writing skills, including those using newer communication channels.