Question 1

E-mails can be used for various types of messages including difficult and confidential information.

Accepted Answer

A) True 
 B)False

Question 2

Including a(n) _________ in the subject line of a message makes it "talk"-that is, makes it stronger and more active.

Accepted Answer

The answer of Including a(n) _________ in the subject line...

Question 3

Which of the following sentences correctly introduces a list?

Accepted Answer

A) Follow these steps to submit your expense claim for payment: 
B) Follow these steps to submit your expense claim for payment. 
C) Follow these steps to submit your expense claim for payment, 
D) Follow these steps to submit your expense claim for payment;

Question 4

Making a phone call is the preferred channel for communicating outside an organization.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following salutations is most appropriate for a potential employer?

Accepted Answer

A) Jennifer, 
B) Dear Ms.Jennifer Morimoto, 
C) Hi, 
D) Hello,

Question 6

The major difference between text messaging and instant messaging is that instant messaging takes place in real time.

Accepted Answer

A) True 
 B)False

Question 7

A(n) _________ is a digital media file that is distributed over the Internet and downloaded on portable media players and personal computers.

Accepted Answer

The answer of A(n) _________ is a digital media file...

Question 8

Your company's human resources department needs to send a personal, confidential message to each employee that includes a yearly performance appraisal and salary review. What would be the most appropriate type of message to use?

Accepted Answer

A) a business letter 
B) an instant message 
C) a text message 
D) a memo

Question 9

When items in a numbered or bulleted list are parallel, they are balanced grammatically.

Accepted Answer

A) True 
 B)False

Question 10

Even though the purpose of the e-mail or memo is summarized in the subject line, that purpose should be restated-and amplified-in the __________.

Accepted Answer

The answer of Even though the purpose of the e-mail...

Exam 4: E-Mails, Messages, Texts, Social Media, Memos, Letters and Other Daily Writing

E-mails can be used for various types of messages including difficult and confidential information.

Including a(n) _________ in the subject line of a message makes it "talk"-that is, makes it stronger and more active.

Which of the following sentences correctly introduces a list?

Making a phone call is the preferred channel for communicating outside an organization.

Which of the following salutations is most appropriate for a potential employer?

The major difference between text messaging and instant messaging is that instant messaging takes place in real time.

A(n) _________ is a digital media file that is distributed over the Internet and downloaded on portable media players and personal computers.

Your company's human resources department needs to send a personal, confidential message to each employee that includes a yearly performance appraisal and salary review. What would be the most appropriate type of message to use?

When items in a numbered or bulleted list are parallel, they are balanced grammatically.

Even though the purpose of the e-mail or memo is summarized in the subject line, that purpose should be restated-and amplified-in the __________.