True/False
Service firms can address the variability of services by capitalizing on word-of-mouth communication.
Correct Answer:

Verified
Correct Answer:
Verified
Q6: COMPLETION QUESTIONS<br>Integrated Marketing Communication<br>Tangibilizing the Service<br>Promotion<br>Promotion Mix<br>Advertising<br>Personal
Q7: COMPLETION QUESTIONS<br>Integrated Marketing Communication<br>Tangibilizing the Service<br>Promotion<br>Promotion Mix<br>Advertising<br>Personal
Q8: Publicity and public relations are not very
Q9: The Internet enables positive and negative publicity
Q10: Which is NOT a services marketing mix
Q12: Which of the following is NOT a
Q13: How does each of the 7Ps help
Q14: Interactive imagery attempts to establish a strong
Q15: Personal selling is an attractive tool for
Q16: COMPLETION QUESTIONS<br>Integrated Marketing Communication<br>Tangibilizing the Service<br>Promotion<br>Promotion Mix<br>Advertising<br>Personal