True/False
A service script can be normative as well as descriptive.
Correct Answer:
Verified
Correct Answer:
Verified
Q3: A service blueprint is a design and
Q4: A good service blueprint should be developed
Q5: According to Lovelock,which of the following categories
Q6: During a recent meeting of the service
Q7: A service blueprint is a graphical representation
Q9: COMPLETION QUESTIONS<br>Service Script,Customer's<br>Service Blueprint<br>Internet<br>Customization,Divergence<br>Supplementing<br>Complexity<br>Customization<br>Script<br>Augmented,Expected<br>-_ is a design
Q10: A chronologically ordered representation of the steps
Q11: Recently,you were hired to consult a service
Q12: Services with significant customization have weaker scripts
Q13: Supplementing a service performance involves increasing its