Essay
During a recent meeting of the service organization's top management,a debate arose over a proposal to customize a service performance.Summarize the major advantages and challenges that should have been brought out in the debate.
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Q1: Service organizations can immediately become more efficient
Q2: COMPLETION QUESTIONS<br>Service Script,Customer's<br>Service Blueprint<br>Internet<br>Customization,Divergence<br>Supplementing<br>Complexity<br>Customization<br>Script<br>Augmented,Expected<br>-_ a service performance
Q3: A service blueprint is a design and
Q4: A good service blueprint should be developed
Q5: According to Lovelock,which of the following categories
Q7: A service blueprint is a graphical representation
Q8: A service script can be normative as
Q9: COMPLETION QUESTIONS<br>Service Script,Customer's<br>Service Blueprint<br>Internet<br>Customization,Divergence<br>Supplementing<br>Complexity<br>Customization<br>Script<br>Augmented,Expected<br>-_ is a design
Q10: A chronologically ordered representation of the steps
Q11: Recently,you were hired to consult a service