Multiple Choice
A good service blueprint should be developed to identify all of the following contact points EXCEPT contact points involving
A) customers and frontstage service employees.
B) service employees who produce the service.
C) frontstage and backstage processes.
D) customers and backstage service employees.
E) A good service blueprint should be developed to identify all of these contact points.
Correct Answer:
Verified
Correct Answer:
Verified
Q1: Service organizations can immediately become more efficient
Q2: COMPLETION QUESTIONS<br>Service Script,Customer's<br>Service Blueprint<br>Internet<br>Customization,Divergence<br>Supplementing<br>Complexity<br>Customization<br>Script<br>Augmented,Expected<br>-_ a service performance
Q3: A service blueprint is a design and
Q5: According to Lovelock,which of the following categories
Q6: During a recent meeting of the service
Q7: A service blueprint is a graphical representation
Q8: A service script can be normative as
Q9: COMPLETION QUESTIONS<br>Service Script,Customer's<br>Service Blueprint<br>Internet<br>Customization,Divergence<br>Supplementing<br>Complexity<br>Customization<br>Script<br>Augmented,Expected<br>-_ is a design
Q10: A chronologically ordered representation of the steps
Q11: Recently,you were hired to consult a service