According to the Services Theater Framework

Multiple Choice

According to the services theater framework,

A) a service customer can use the service setting to help establish expectations of the service quality and experience.
B) a service actor's appearance and behavior can influence a service customer's perceptions of the service performance.
C) each element of the service performance may be designed to create a different performance and customer experience.
D) All of these statements are in agreement with the services theater framework.
E) None of these statements is in agreement with the services theater framework.