Multiple Choice
Loyal customers tend to _______________.
A) feel a sense of belonging with the service provider
B) feel a sense of commitment to relationships with the service provider
C) provide positive word-of-mouth communications about the service organization
D) Both a and b
E) Statements a,b,and c
Correct Answer:

Verified
Correct Answer:
Verified
Q1: In the quest for customer loyalty,service organizations
Q2: Why is customer loyalty to a service
Q3: A extraordinary service guarantee possesses all of
Q4: The _ program,developed in Europe,is a quality
Q5: Service firms are thought to be better
Q7: What makes a service guarantee extraordinary (exceptional)?
Q8: Research has demonstrated that return on investment
Q9: Without customer loyalty,service organizations must depend too
Q10: COMPLETION QUESTIONS<br>Customer Loyalty<br>Customer Delight<br>Perceived Service Quality<br>Service Delivery
Q11: COMPLETION QUESTIONS<br>Customer Loyalty<br>Customer Delight<br>Perceived Service Quality<br>Service Delivery