Monica,an Electrical Parts Salesperson,lost One of Her Big Accounts to a Competitor.It

Multiple Choice

Monica,an electrical parts salesperson,lost one of her big accounts to a competitor.It would be appropriate for Monica to respond in all of the following ways EXCEPT by:

A) visiting the customer quickly and finding out why the change was made.
B) expressing appreciation to the customer for past business transactions.
C) pointing out the flaws and high prices of competing products.
D) treating the former customer as a prospect by making calls.
E) communicating an interest in meeting future needs.