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    Selling Customers
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    Exam 5: Communication for Relationship Building: Its Not All Talk
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    Which Term Refers to Gathering Information and Uncovering Customer Needs
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Which Term Refers to Gathering Information and Uncovering Customer Needs

Question 8

Question 8

Multiple Choice

Which term refers to gathering information and uncovering customer needs by using one or more questions?


A) Channeling
B) Probing
C) Signaling
D) Empathizing
E) Interrogating

Correct Answer:

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