Question 1

Improved relationships with employees result in better retention and higher productivity.Therefore,companies invest in __________,which includes self-services such as tracking personal information and online training.

Accepted Answer

A) benefits management 
B) employee relationship management 
C) budgeting management 
D) intelligent agents

Question 2

First Choice Ski increased the number of Web site sales by 266%.and improved business performance after implementing __________,which enabled them to respond quickly to visitors' clickstream behavior.

Accepted Answer

A) OLTP 
B) order processing 
C) POM systems 
D) Web analytics

Question 3

Training activities that are part of HRM may involve __________ issues in recruiting and selecting employees and in evaluating performance,in part because these activities make use of private confidential information.

Accepted Answer

A) strategic 
B) operational 
C) ethical 
D) budget

Question 4

__________ is the process of identifying the financing of assets,including software,that need to be acquired or developed;and comparing alternatives.

Accepted Answer

A) NPV 
B) Capital budgeting 
C) ROI 
D) General ledger

Question 5

The Exxon Mobil Speedpass allows customers to fill their tanks by waving a token,embedded with an RFID device,at a gas-pump sensor.This is an example of __________.

Accepted Answer

A) data-driven marketing 
B) a distribution channel 
C) inventory control 
D) a marketing channel

Question 6

Hewlett-Packard's U.S.Field Services Operations (USFO)Group has developed a paperless wage review system.The Web-based system uses __________ to manage quarterly reviews of HP's 15,000 employees.

Accepted Answer

A) analytics 
B) intelligent agents 
C) portals 
D) XBRL

Question 7

At the operational level,middle-level managers make tactical decisions that focus on intermediate-term issues to fulfill the organization's mission,objectives,and strategy.

Accepted Answer

A) True 
 B)False

Question 8

Providing flexibility in selecting benefits is viewed as a competitive advantage in large organizations.Employees can self-register for specific benefits using menus from a __________ or __________.

Accepted Answer

A) corporate portal;voice technology 
B) blog;wiki 
C) social network;extranet 
D) All of the above

Question 9

Organizations distribute their products and services through a combination of electronic,mobile,and physical channels.List two examples of IT-supported distribution channels.

Accepted Answer

The answer of Organizations distribute their products and services through...

Question 10

The best-known part of financial planning is the __________,which allocates the financial resources of an organization among participants,activities,and projects.

Accepted Answer

A) annual budget 
B) income statement 
C) balance sheet 
D) owners equity

Question 11

__________ at virtual worlds and social networking sites is very popular.It is done at most major sites,such as LinkedIn,MySpace,Facebook,Craigslist,and Second Life.

Accepted Answer

A) Risk management 
B) Distribution 
C) Recruitment 
D) Forecasting

Question 12

At the managerial or administrative level,middle-level managers make __________ decisions that focus on intermediate-term issues to fulfill the organization's mission,objectives,and strategy.

Accepted Answer

The answer of At the managerial or administrative level,middle-level managers...

Question 13

In__________,data can be accessed directly from operational databases and all transactions are processed as soon as they occur.

Accepted Answer

A) batch processing 
B) online analytic processing (OLAP) 
C) online transaction processing (OLTP) 
D) POS processing

Question 14

Identify the three organizational and management levels.For each level,explain the types of decisions made,the focus and time horizon of those decisions,and the types of data that are needed for their decisions.

Accepted Answer

The answer of Identify the three organizational and management levels.For...

Question 15

Data validation techniques,such as validating that the zip code is consistent with the address,are used to detect and correct data entry errors.

Accepted Answer

A) True 
 B)False

Question 16

Oracle,Siemens,and POM vendors offer a demand-driven __________ system,whose objective is to remove waste of any kind from production and operations.

Accepted Answer

The answer of Oracle,Siemens,and POM vendors offer a demand-driven __________...

Question 17

Marketing ISs consist of __________ to gather,sort,analyze,evaluate,and distribute relevant,timely,complete,and accurate data for use by marketing decision makers to improve planning,implementation,and control.

Accepted Answer

A) software and hardware 
B) procedures and policies 
C) people,equipment,and procedures 
D) channels

Question 18

In their effort to streamline HR processes and increase employee retention and productivity,companies are implementing Web-based __________ applications.

Accepted Answer

The answer of In their effort to streamline HR processes...

Question 19

KIA Motors introduced an intelligent QC system to analyze customer complaints so they could more quickly investigate and make corrections.The analysis was done with data mining tools.

Accepted Answer

A) True 
 B)False

Question 20

The major purpose of __________ is to protect and defend the accuracy and condition of the financial health of an organization.

Accepted Answer

A) auditing 
B) budgeting 
C) financial planning 
D) ratio analysis

Exam 9: Operational Planning and Control Systems

Improved relationships with employees result in better retention and higher productivity.Therefore,companies invest in __________,which includes self-services such as tracking personal information and online training.

First Choice Ski increased the number of Web site sales by 266%.and improved business performance after implementing __________,which enabled them to respond quickly to visitors' clickstream behavior.

Training activities that are part of HRM may involve __________ issues in recruiting and selecting employees and in evaluating performance,in part because these activities make use of private confidential information.

__________ is the process of identifying the financing of assets,including software,that need to be acquired or developed;and comparing alternatives.

The Exxon Mobil Speedpass allows customers to fill their tanks by waving a token,embedded with an RFID device,at a gas-pump sensor.This is an example of __________.

Hewlett-Packard's U.S.Field Services Operations (USFO) Group has developed a paperless wage review system.The Web-based system uses __________ to manage quarterly reviews of HP's 15,000 employees.

At the operational level,middle-level managers make tactical decisions that focus on intermediate-term issues to fulfill the organization's mission,objectives,and strategy.

Providing flexibility in selecting benefits is viewed as a competitive advantage in large organizations.Employees can self-register for specific benefits using menus from a or .

Organizations distribute their products and services through a combination of electronic,mobile,and physical channels.List two examples of IT-supported distribution channels.

The best-known part of financial planning is the __________,which allocates the financial resources of an organization among participants,activities,and projects.

__________ at virtual worlds and social networking sites is very popular.It is done at most major sites,such as LinkedIn,MySpace,Facebook,Craigslist,and Second Life.

At the managerial or administrative level,middle-level managers make __________ decisions that focus on intermediate-term issues to fulfill the organization's mission,objectives,and strategy.

In__________,data can be accessed directly from operational databases and all transactions are processed as soon as they occur.

Identify the three organizational and management levels.For each level,explain the types of decisions made,the focus and time horizon of those decisions,and the types of data that are needed for their decisions.

Data validation techniques,such as validating that the zip code is consistent with the address,are used to detect and correct data entry errors.

Oracle,Siemens,and POM vendors offer a demand-driven __________ system,whose objective is to remove waste of any kind from production and operations.

Marketing ISs consist of __________ to gather,sort,analyze,evaluate,and distribute relevant,timely,complete,and accurate data for use by marketing decision makers to improve planning,implementation,and control.

In their effort to streamline HR processes and increase employee retention and productivity,companies are implementing Web-based __________ applications.

KIA Motors introduced an intelligent QC system to analyze customer complaints so they could more quickly investigate and make corrections.The analysis was done with data mining tools.

The major purpose of __________ is to protect and defend the accuracy and condition of the financial health of an organization.