Question 1

Some types of IT,such as databases and network services,are commodities,which do not provide a special advantage.

Accepted Answer

A) True 
 B)False

Question 2

Critical business processes are those that improve employee performance and __________.

Accepted Answer

A) strategic planning 
B) commodities 
C) profit margins 
D) business models

Question 3

_________ are valuable to businesses because they can connect,communicate,collaborate,and do commerce on-demand,in real-time,and at a distance.

Accepted Answer

A) Multimedia networks 
B) Interactivity applications 
C) Broadband infrastructures 
D) Podcasts

Question 4

Rivalry among existing firms in the industry is a competitive force that is most likely to be weak when entry barriers are low;threat of substitute products is high,and suppliers and buyers in the market attempt to control.

Accepted Answer

A) True 
 B)False

Question 5

In order to manage performance,a fundamental requirement is __________.

Accepted Answer

A) using real-time dashboards and reporting tools 
B) being able to measure 
C) knowing that the indicator is measuring the right thing 
D) b and c

Question 6

The value of an information system is determined by the relationships among ISs,people,and business processes-which are influenced strongly by:

Accepted Answer

A) fast,accurate communication and collaboration. 
B) huge amounts of information that is accessible via networks. 
C) organizational culture.. 
D) automation of decision making

Question 7

__________ are shaking-up or disrupting the ways companies do business,the jobs of managers and workers,the design of business processes,and the structure of markets.

Accepted Answer

A) IT innovations 
B) Wireless networks 
C) Social media 
D) Social networks

Question 8

IS capabilities support all of the following business objectives except:

Accepted Answer

A) improving productivity. 
B) reducing waste. 
C) facilitating collaboration. 
D) automating decision making.

Question 9

__________ are a measure of the impact a business' activities have on the environment,and in particular climate change.

Accepted Answer

A) Carbon footprints 
B) Hydrogen footprints 
C) Toxic wastes 
D) Greenhouse emissions

Question 10

IT no longer creates challenging ethical issues because practices such as employee e-mail monitoring and unrestricted use of customer data are accepted as necessary or legal.

Accepted Answer

A) True 
 B)False

Question 11

Information bottleneck can create __________ that keep managers from knowing what is going on as it is going on.

Accepted Answer

A) information overload 
B) blindspots 
C) windows 
D) dashboards

Question 12

Energy and __________ footprints are a measure of the impact a business' activities have on the environment,and in particular climate change.

Accepted Answer

The answer of Energy and __________ footprints are a measure...

Question 13

For most organizations,if their computer networks go down,__________.

Accepted Answer

A) social networks are used 
B) data centers are used to store data 
C) so does the business 
D) business continues as usual

Question 14

Price wars or other fierce reactions by competitors are examples of:

Accepted Answer

A) strengths. 
B) weaknesses. 
C) opportunities. 
D) threats.

Question 15

A(n)__________ collects,processes,stores,analyzes,and distributes information for a specific purpose or objective.

Accepted Answer

The answer of A(n)__________ collects,processes,stores,analyzes,and distributes information for a specific...

Question 16

FedEx and UPS have ISs that are difficult to duplicate and very expensive.Those ISs:

Accepted Answer

A) create barriers that reduce the threat of entry. 
B) increase the threat of substitute services. 
C) decrease bargaining power of customers. 
D) increase bargaining power of suppliers.

Question 17

Strategy planning is critical for all organizations,including government agencies,healthcare,education,military,and other nonprofit and not-for-profit ones.

Accepted Answer

A) True 
 B)False

Question 18

Nokia makes and sells cell phones and generates profit from these sales.This statement defines Nokia's business __________.

Accepted Answer

A) model 
B) processes 
C) supply chain 
D) value proposition

Question 19

According to Porter's competitive forces model,Apple,Microsoft,and auto manufacturers have strong bargaining power as suppliers because their brands are powerful.

Accepted Answer

A) True 
 B)False

Question 20

Managers decide to increase the number of new accounts by 4.0% within the next quarter.This is an example of:

Accepted Answer

A) an objective. 
B) a strategy. 
C) customer loyalty. 
D) qualitative metric.

Exam 1: Information Systems in the 2010s

Some types of IT,such as databases and network services,are commodities,which do not provide a special advantage.

Critical business processes are those that improve employee performance and __________.

_________ are valuable to businesses because they can connect,communicate,collaborate,and do commerce on-demand,in real-time,and at a distance.

Rivalry among existing firms in the industry is a competitive force that is most likely to be weak when entry barriers are low;threat of substitute products is high,and suppliers and buyers in the market attempt to control.

In order to manage performance,a fundamental requirement is __________.

The value of an information system is determined by the relationships among ISs,people,and business processes-which are influenced strongly by:

__________ are shaking-up or disrupting the ways companies do business,the jobs of managers and workers,the design of business processes,and the structure of markets.

IS capabilities support all of the following business objectives except:

__________ are a measure of the impact a business' activities have on the environment,and in particular climate change.

IT no longer creates challenging ethical issues because practices such as employee e-mail monitoring and unrestricted use of customer data are accepted as necessary or legal.

Information bottleneck can create __________ that keep managers from knowing what is going on as it is going on.

Energy and __________ footprints are a measure of the impact a business' activities have on the environment,and in particular climate change.

For most organizations,if their computer networks go down,__________.

Price wars or other fierce reactions by competitors are examples of:

A(n)__________ collects,processes,stores,analyzes,and distributes information for a specific purpose or objective.

FedEx and UPS have ISs that are difficult to duplicate and very expensive.Those ISs:

Strategy planning is critical for all organizations,including government agencies,healthcare,education,military,and other nonprofit and not-for-profit ones.

Nokia makes and sells cell phones and generates profit from these sales.This statement defines Nokia's business __________.

According to Porter's competitive forces model,Apple,Microsoft,and auto manufacturers have strong bargaining power as suppliers because their brands are powerful.

Managers decide to increase the number of new accounts by 4.0% within the next quarter.This is an example of: