Multiple Choice
Decreasing the time required to complete a service transaction is often referred to as:
A) an efficient service encounter.
B) a relational service encounter.
C) a transactional service encounter.
D) a time rebate.
Correct Answer:
Verified
Correct Answer:
Verified
Q23: Service recovery is the ability of an
Q24: The concept of designing user-friendly interfaces, adhering
Q25: Materials that are extracted typically by slaughtering,
Q26: What is meant by the phrase "experience
Q27: A technical contact point provided for customers
Q29: The decision to minimize the possibility of
Q30: Historically, IT developers designed systems for internal
Q31: The following are all examples of self-service
Q32: Customer encounters that provide an opportunity for
Q33: When someone listens to music, that is