Question 1

__________ is the process of continuously learning from our daily experiences and opportunities.

Accepted Answer

A) A managerial competence 
B) Continuous improvement 
C) Lifelong learning 
D) Experienced-based skill development 
E) Knowledge acquisition

Question 2

An important component of __________ is the ability to manage ourselves and our relationships effectively,which is also known as __________

Accepted Answer

A) human skills ... emotional intelligence. 
B) human skills ... self-management. 
C) informational roles ... self-management. 
D) emotional intelligence ... interpersonal roles. 
E) emotional intelligence ... interactional skills.

Question 3

A __________ is a person who is in charge of a small work group composed of non-managerial workers.

Accepted Answer

A) general manager 
B) line manager 
C) team leader 
D) middle manager 
E) functional manager

Question 4

A project manager is responsible for managing a smaller work unit composed of professionals.

Accepted Answer

A) True 
 B)False

Question 5

The most important factors for operating effectively in a new economy are increased profits,greater return on investment,shareholder involvement,self-management,and competitiveness.

Accepted Answer

A) True 
 B)False

Question 6

A conceptual skill is the ability to use special skills or expertise to do one's work.

Accepted Answer

A) True 
 B)False

Question 7

__________ refers to the operation through which a business or non-profit organization can add value to the original cost of resource inputs while the business organization earns a profit or the non-profit organization adds wealth to society.

Accepted Answer

A) Production 
B) Resource management 
C) Value creation 
D) Operations management 
E) Resource utilization

Question 8

Customers and owners are important resource input stakeholders in an organization's value creation,whereas suppliers and communities are important product output stakeholders in an organization's value creation.

Accepted Answer

A) True 
 B)False

Question 9

__________ refers to the extent to which the organization is developing value for and satisfying the needs of important strategic constituencies.

Accepted Answer

A) Constituency development. 
B) Organization development. 
C) Value creation. 
D) Strategic needs management. 
E) Constituency creation.

Question 10

Which statement about middle management is TRUE?

Accepted Answer

A) Middle management includes executives and vice presidents. 
B) Middle managers work with top managers and coordinate with peers to develop and implement action plans to accomplish organizational objectives 
C) Middle managers develop high-level action plans for implementation by people at lower levels in the organization. 
D) Middle managers do not have other managers reporting to them. 
E) Middle managers constitute the first level of an organization's hierarchy of authority.

Question 11

According to Charles Handy,the Irish shamrock can be used to describe the changing employment patterns in organizations of ____________.

Accepted Answer

A) Full-time workers,part-time workers,and temporary workers 
B) Contract workers,full-time workers,and core employees 
C) Core workers,contract workers,and part-time workers 
D) Skilled workers,unskilled labourers,and contract workers 
E) Technical employees,unskilled labourers,and skilled workers

Question 12

Technological conditions in the general environment include the development and availability of technology,including scientific advancements.

Accepted Answer

A) True 
 B)False

Question 13

A fast-food chain announced it would adapt its menus to offer nutritious options,such as fruit and side salads.The fast-food chain also announced nutritional changes to some existing items,as well as changes to the way it markets to children.This is an example of _______________conditions that have affected the company.

Accepted Answer

A) economic 
B) technological 
C) socio-cultural 
D) legal-political 
E) natural environment

Question 14

Differences among members of the workforce -- such as age,gender,religion,national origin,sexual orientation,and able-bodiedness -- are characteristics of __________.

Accepted Answer

A) racial discrimination 
B) workforce diversity 
C) workforce demographics 
D) workforce planning and development 
E) human resource management

Question 15

"High involvement" organizations create challenging and enriched jobs,allow employee input in decision making,and avoid layoffs and excessive turnover.

Accepted Answer

A) True 
 B)False

Question 16

Socio-cultural conditions in the general environment include __________.

Accepted Answer

A) Philosophy and objectives of the political party or parties running the government,as well as laws and governmental regulations. 
B) Inflation,income levels,gross domestic product,unemployment,and job outlook. 
C) Norms,customs,and social values regarding human rights;trends in education and related social institutions;and demographic patterns in society. 
D) Development and availability of technology,including scientific advancements. 
E) Nature and conditions of the natural environment,including levels of pubic concern expressed through environmentalism.

Question 17

According to Robert Katz,the managerial skills least important to a top manager are:

Accepted Answer

A) Technical skills. 
B) Organizational skills. 
C) Administrative skills. 
D) Conceptual skills. 
E) Supervisory skills.

Question 18

An organization can achieve a competitive advantage through which of the following ways?

Accepted Answer

A) Pricing and customer service. 
B) Cost efficiency and quality. 
C) Products and quality. 
D) All of the above. 
E) None of the above.

Question 19

At the _____ level,technical skills are particularly important.

Accepted Answer

A) top management 
B) administrative 
C) middle 
D) supervisory 
E) board of directors

Question 20

The specific environment consists of the actual organizations,groups,and persons with whom an organization interacts and conducts business.

Accepted Answer

A) True 
 B)False

Exam 1: Intro to Management

__________ is the process of continuously learning from our daily experiences and opportunities.

An important component of is the ability to manage ourselves and our relationships effectively,which is also known as

A __________ is a person who is in charge of a small work group composed of non-managerial workers.

A project manager is responsible for managing a smaller work unit composed of professionals.

The most important factors for operating effectively in a new economy are increased profits,greater return on investment,shareholder involvement,self-management,and competitiveness.

A conceptual skill is the ability to use special skills or expertise to do one's work.

__________ refers to the operation through which a business or non-profit organization can add value to the original cost of resource inputs while the business organization earns a profit or the non-profit organization adds wealth to society.

Customers and owners are important resource input stakeholders in an organization's value creation,whereas suppliers and communities are important product output stakeholders in an organization's value creation.

__________ refers to the extent to which the organization is developing value for and satisfying the needs of important strategic constituencies.

Which statement about middle management is TRUE?

According to Charles Handy,the Irish shamrock can be used to describe the changing employment patterns in organizations of ____________.

Technological conditions in the general environment include the development and availability of technology,including scientific advancements.

Differences among members of the workforce -- such as age,gender,religion,national origin,sexual orientation,and able-bodiedness -- are characteristics of __________.

"High involvement" organizations create challenging and enriched jobs,allow employee input in decision making,and avoid layoffs and excessive turnover.

Socio-cultural conditions in the general environment include __________.

According to Robert Katz,the managerial skills least important to a top manager are:

An organization can achieve a competitive advantage through which of the following ways?

At the _____ level,technical skills are particularly important.

The specific environment consists of the actual organizations,groups,and persons with whom an organization interacts and conducts business.