Question 1

Kevin is a whirlwind as a research and development supervisor.His colleagues are surprised that even though he makes decisions very quickly and always with less information than others,his decisions are as good as anybody else's.This information implies that Kevin has ________.

Accepted Answer

A) high intuition 
B) high Machiavellianism 
C) high risk-taking ability 
D) low cognitive dissonance

Question 2

In the statement,"The highway is very busy at 5 p.m.and is scary to drive on,so I'll wait until 7 p.m.to go home," the phrase,"so I'll wait until 7 p.m.to go home," represents which component of an attitude?

Accepted Answer

A) cognitive 
B) behavioral 
C) emotive 
D) affective

Question 3

If you like yourself,then your personality would be described as having ________.

Accepted Answer

A) an internal locus of control 
B) a high Machiavellianism score 
C) high self-esteem 
D) an external locus of control

Question 4

The degree to which an employee identifies with his or her job or actively participates in it refers to the employee's ________.

Accepted Answer

A) job involvement 
B) organizational citizenship behavior 
C) attitude 
D) job satisfaction

Question 5

"He could do it if he wanted to.He just doesn't like that part of his job,that's all." A statement like this from a supervisor indicates ________.

Accepted Answer

A) locus of control error 
B) the horn effect 
C) a halo effect 
D) a fundamental attribution error

Question 6

According to the Big Five Model of personality,a person who has a wide range of interests and is imaginative,fascinated with novelty,artistically sensitive,and intellectual is described as ________.

Accepted Answer

A) conscientious 
B) extraverted 
C) emotionally stable 
D) open to experience

Question 7

Consensus refers to whether an individual displays different behaviors in different situations.

Accepted Answer

A) True 
 B)False

Question 8

If you believe that you control your own destiny,which of the following personality traits are you likely to possess?

Accepted Answer

A) external locus of control 
B) risk aversion 
C) high self-esteem 
D) internal locus of control

Question 9

Cognitive dissonance is any incompatibility or inconsistency between attitudes or between behavior and attitudes.

Accepted Answer

A) True 
 B)False

Question 10

Richard is the manager of the Sales department in his company.He notices that several of the salespeople reporting to him are taking it easy.Their focus is to just meet the sales target and take no extra initiative to improve sales or their individual performances.As a result,the department's performance is declining.Explain how Richard can encourage his salespeople to improve their performances using the shaping techniques.

Accepted Answer

The answer of Richard is the manager of the Sales...

Question 11

"All attractive people are productive.Abigail is attractive; therefore,Abigail is productive." This is an example of the halo effect.

Accepted Answer

A) True 
 B)False

Question 12

In a short essay,list and discuss three shortcuts frequently used in judging others.Discuss the impact these shortcuts have on the management of employees.

Accepted Answer

The answer of In a short essay,list and discuss three...

Question 13

Sarah,the floor supervisor,seems to be a different person depending on whom she is with and what the situation demands.She has the ability to adjust her behavior as and when required.This indicates that she ________.

Accepted Answer

A) has low self-esteem 
B) is low on Machiavellianism 
C) has a high need for affiliation 
D) is high in self-monitoring

Question 14

George gets along well with most people in the team.He is good at his job but needs to be reassured once in a while.Another of George's traits is that he is always trying to keep everyone happy.George can be described as a(n)________ personality.

Accepted Answer

A) sensing 
B) feeling 
C) introverted 
D) intuitive

Question 15

An individual who is high in ________ is pragmatic,maintains emotional distance,and believes that ends can justify means.

Accepted Answer

A) self-esteem 
B) Machiavellianism 
C) self-monitoring 
D) risk taking

Question 16

Eliminating any reinforcement that's maintaining an undesirable behavior is called ________.

Accepted Answer

A) penalizing 
B) extinction 
C) punishment 
D) extraction

Question 17

________ is a performance measure of both the efficiency and effectiveness of employees.

Accepted Answer

A) Employee productivity 
B) Organizational citizenship behavior 
C) Job satisfaction 
D) Employee morale

Question 18

During the interview Ken was so impressed with Barbie's knowledge of aesthetic engineering he offered her the job on the spot.Unfortunately her job performance did not meet his expectations.Ken may have fallen victim to ________.

Accepted Answer

A) selective perception 
B) stereotyping 
C) assumed similarity 
D) the halo effect

Question 19

Anne prefers one-page memos with only the main points of the issue.As a manager,she has limited amounts of time to read about internal problems.So when she prepares memos for her boss,she provides a brief outline of the situation to spare her boss the agony of having to read the boring details.Anne has succumbed to ________.

Accepted Answer

A) the liking effect 
B) assumed similarity 
C) the halo effect 
D) stereotyping

Question 20

In ________,the observer's perception of others is influenced more by the observer's own characteristics than by those of the person observed.

Accepted Answer

A) stereotyping 
B) self-serving bias 
C) assumed similarity 
D) the halo effect

Exam 15: Understanding and Managing Individual Behavior

Kevin is a whirlwind as a research and development supervisor.His colleagues are surprised that even though he makes decisions very quickly and always with less information than others,his decisions are as good as anybody else's.This information implies that Kevin has ________.

In the statement,"The highway is very busy at 5 p.m.and is scary to drive on,so I'll wait until 7 p.m.to go home," the phrase,"so I'll wait until 7 p.m.to go home," represents which component of an attitude?

If you like yourself,then your personality would be described as having ________.

The degree to which an employee identifies with his or her job or actively participates in it refers to the employee's ________.

"He could do it if he wanted to.He just doesn't like that part of his job,that's all." A statement like this from a supervisor indicates ________.

According to the Big Five Model of personality,a person who has a wide range of interests and is imaginative,fascinated with novelty,artistically sensitive,and intellectual is described as ________.

Consensus refers to whether an individual displays different behaviors in different situations.

If you believe that you control your own destiny,which of the following personality traits are you likely to possess?

Cognitive dissonance is any incompatibility or inconsistency between attitudes or between behavior and attitudes.

"All attractive people are productive.Abigail is attractive; therefore,Abigail is productive." This is an example of the halo effect.

In a short essay,list and discuss three shortcuts frequently used in judging others.Discuss the impact these shortcuts have on the management of employees.

Sarah,the floor supervisor,seems to be a different person depending on whom she is with and what the situation demands.She has the ability to adjust her behavior as and when required.This indicates that she ________.

George gets along well with most people in the team.He is good at his job but needs to be reassured once in a while.Another of George's traits is that he is always trying to keep everyone happy.George can be described as a(n) ________ personality.

An individual who is high in ________ is pragmatic,maintains emotional distance,and believes that ends can justify means.

Eliminating any reinforcement that's maintaining an undesirable behavior is called ________.

________ is a performance measure of both the efficiency and effectiveness of employees.

During the interview Ken was so impressed with Barbie's knowledge of aesthetic engineering he offered her the job on the spot.Unfortunately her job performance did not meet his expectations.Ken may have fallen victim to ________.

In ________,the observer's perception of others is influenced more by the observer's own characteristics than by those of the person observed.