Question 1

James is a very hard-working person and has just been promoted to the managerial ranks.His managerial style is to be flexible and understanding and not boss over his employees too much.He believes that people who are hardworking will always make sure that the work gets done on time.Even when he is out of office,he supposes that his subordinates are working diligently because he works diligently most of the time.James's perceptions of his employees are based on ________.

Accepted Answer

A) stereotyping 
B) selective perception 
C) halo effect 
D) assumed similarity

Question 2

"Any additional violations of company policy will result in escalating disciplinary action up to and including termination." This statement found on many corrective action forms,is an example of ________.

Accepted Answer

A) positive reinforcement 
B) negative reinforcement 
C) punishment 
D) extinction

Question 3

Which of the following is true for satisfied employees with high organizational commitment?

Accepted Answer

A) lower rates of turnover and absenteeism 
B) higher rates of voluntary turnover 
C) higher rates of cognitive dissonance 
D) lower levels of job involvement

Question 4

People say she will be late for her own funeral.It doesn't matter whether it's a team meeting or a meeting with her son's teacher,Malinda will be late.But she always has a plausible reason,one that is never her fault.Malinda's behavior shows ________.

Accepted Answer

A) high distinctiveness 
B) low distinctiveness 
C) high consensus 
D) low consensus

Question 5

The toddler knew if he held his breath his parents would yield to his demands.But this time they returned to their newspapers and gave the child no further notice.These parents were engaging in ________.

Accepted Answer

A) positive reinforcement 
B) negative reinforcement 
C) punishment 
D) extinction

Question 6

________ is the tendency for individuals to attribute their own successes to internal factors such as ability or effort while putting the blame for personal failure on external factors such as luck.

Accepted Answer

A) Locus of control error 
B) Stereotyping 
C) Fundamental attribution error 
D) Self-serving bias

Question 7

Both positive and negative reinforcement result in learning.

Accepted Answer

A) True 
 B)False

Question 8

Doug is purposeful and an excellent planner.One thing that his team admires him for is his ability to sift through a whole lot of information to extract precisely what is needed for a job at hand.He is also a quick decision maker.Which of the following personality types does Doug fit into?

Accepted Answer

A) sensing 
B) perceptive 
C) extraverted 
D) judging

Question 9

Describe the characteristics of Gen Y employees.What challenges do managers face in dealing with Gen Y employees and how can management address these?

Accepted Answer

The answer of Describe the characteristics of Gen Y employees.What...

Question 10

Operant conditioning argues that ________.

Accepted Answer

A) behavior is learned through observation 
B) all behavior has unintended consequences 
C) behavior patterns are established in childhood 
D) behavior is a function of its consequences

Question 11

The three components that make up an attitude are ________ components.

Accepted Answer

A) cognitive,affective,and behavioral 
B) active,behavioral,and adjustable 
C) emotional,creative,and environmental 
D) intentional,reactive,and adjustable

Exam 15: Understanding and Managing Individual Behavior