Question 1

The Consolidated Cookie Company's New Jersey factory has a separate unit that makes their chocolate crunch cookies and another unit that is completely responsible for all operations in producing CCC's lemon meringue cookies. The CCC New Jersey factory has a __________ organizational structure.

Accepted Answer

A)  nontraditional 
B)  functional 
C)  divisional 
D)  consolidated

Question 2

Organizational culture has been found to be influenced by

Accepted Answer

A)  the size of the organization. 
B)  formal forces. 
C)  technology used by the organization. 
D)  the type of organizational structure.

Question 3

A matrix organization is likely to have a __________ structure.

Accepted Answer

A)  functional 
B)  technological 
C)  decentralized 
D)  tall

Question 4

Matrix organizations are most successful when they

Accepted Answer

A)  perform work that requires creativity and innovation. 
B)  have clear rules and operational guidelines. 
C)  produce only one product. 
D)  perform tasks that can be easily broken down into components.

Question 5

List and describe Hofstede's five dimensions of organizational culture.

Accepted Answer

The answer of List and describe Hofstede's five dimensions of...

Question 6

A survey can have a positive effect on worker attitudes only if management

Accepted Answer

A)  is interested in the employees' views. 
B)  is willing to accept upward communication. 
C)  does not interfere with survey administration. 
D)  takes steps to address the problems identified by the survey.

Question 7

According to Perrow, technology adjusts to the organizational structure.

Accepted Answer

A) True 
 B)False

Question 8

Functional structures are based on types of products or customers.

Accepted Answer

A) True 
 B)False

Question 9

The failure of quality circles can often be traced to lack of management support.

Accepted Answer

A) True 
 B)False

Question 10

Hector and Janet have both been temporarily removed from their regular jobs to work with a group charged with planning and organizing an open house for their organization. These two people are part of a

Accepted Answer

A)  project task force. 
B)  special team. 
C)  team organization. 
D)  centralized organization.

Question 11

Which of the following does organizational structure NOT refer to?

Accepted Answer

A)  The number of different positions in an organization 
B)  The arrangement of organizational positions 
C)  The relationships between organizational positions 
D)  The authority and responsibility associated with organizational positions

Question 12

In centralized organizational structures, decision making power is dispersed at each departmental level.

Accepted Answer

A) True 
 B)False

Question 13

The last step in process consultation is

Accepted Answer

A)  evaluation and disengagement. 
B)  diagnosis and disengagement. 
C)  intervention and disengagement. 
D)  developing the contract.

Question 14

Describe various dimensions of organizational structure.

Accepted Answer

The answer of Describe various dimensions of organizational structure....

Question 15

The fact that each worker in a bureaucracy has a well-defined set of tasks to perform represents which of the following bureaucracy characteristics?

Accepted Answer

A)  specialization of labor 
B)  well-defined authority hierarchy 
C)  formal rules and procedures 
D)  impersonality

Question 16

Bureaucracies

Accepted Answer

A)  are generally inefficient. 
B)  are generally efficient. 
C)  are gradually replaced by nontraditional structures. 
D)  are positively related to worker job satisfaction and initiative.

Question 17

One problem with bureaucracies is that certain individuals are promoted because of who they know rather than how well they perform their jobs.

Accepted Answer

A) True 
 B)False

Question 18

Organizational development

Accepted Answer

A)  is a method of solving immediate problems in an organization. 
B)  consists of a single method for helping organizations change and innovate. 
C)  emphasizes change. 
D)  emphasizes stability.

Question 19

The "impersonality" of bureaucracies refers to the fact that

Accepted Answer

A)  people rarely have the opportunity to get to know one another. 
B)  workers are so rigidly controlled that they lose their individual identities. 
C)  work-related decisions are based on logic rather than emotions. 
D)  workers treat customers with unfriendly attitudes.

Question 20

The organizational development technique where the OD practitioner works as a teacher to help the organization to solve its own problems is known as

Accepted Answer

A)  joint action planning. 
B)  management by objectives. 
C)  OD intervention. 
D)  process consultation.

Exam 15: Organizational Structure, Culture, and Development

The Consolidated Cookie Company's New Jersey factory has a separate unit that makes their chocolate crunch cookies and another unit that is completely responsible for all operations in producing CCC's lemon meringue cookies. The CCC New Jersey factory has a __________ organizational structure.

Organizational culture has been found to be influenced by

A matrix organization is likely to have a __________ structure.

Matrix organizations are most successful when they

List and describe Hofstede's five dimensions of organizational culture.

A survey can have a positive effect on worker attitudes only if management

According to Perrow, technology adjusts to the organizational structure.

Functional structures are based on types of products or customers.

The failure of quality circles can often be traced to lack of management support.

Hector and Janet have both been temporarily removed from their regular jobs to work with a group charged with planning and organizing an open house for their organization. These two people are part of a

Which of the following does organizational structure NOT refer to?

In centralized organizational structures, decision making power is dispersed at each departmental level.

The last step in process consultation is

Describe various dimensions of organizational structure.

The fact that each worker in a bureaucracy has a well-defined set of tasks to perform represents which of the following bureaucracy characteristics?

Bureaucracies

One problem with bureaucracies is that certain individuals are promoted because of who they know rather than how well they perform their jobs.

Organizational development

The "impersonality" of bureaucracies refers to the fact that

The organizational development technique where the OD practitioner works as a teacher to help the organization to solve its own problems is known as