Question 1

What does a mission statement represent?

Accepted Answer

A)  The reason an organization exists 
B)  The profitability target of the organization 
C)  The history of the organization 
D)  What an organization wants to become 
E)  The ownership of the organization

Question 2

Employees are more likely to resist when they perceive that the benefits of change overshadow the personal costs.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is true of Kotter's eight-step organizational change model?

Accepted Answer

A)  The process emphasizes internal factors of motivation for better results. 
B)  The organizational change model proposed is diagnostic in orientation. 
C)  The process emphasizes external factors of motivation for better results. 
D)  The change model subsumes the steps in the organizational development process. 
E)  The model prescribes how managers should sequence or lead the change process.

Question 4

Change efforts are very complicated and difficult to manage when they are targeted at the _____ level.

Accepted Answer

A)  organizational 
B)  group 
C)  individual 
D)  departmental 
E)  functional

Question 5

Which of the following is an example of a target element of change?

Accepted Answer

A)  Feedback 
B)  Inputs 
C)  Social factors 
D)  Strategic plans 
E)  Evaluation

Question 6

Inputs,strategic plans,target elements of change,and outputs are the four components of the organization development process of change.

Accepted Answer

A) True 
 B)False

Question 7

As a newly joined divisional head in the organization,Dan is interested in analyzing his company's long-term direction and actions necessary to achieve planned results.What specific document must he look for?

Accepted Answer

A)  Operational plan 
B)  Deed of trust 
C)  Strategic plan 
D)  Vision statement 
E)  Mission statement

Question 8

In the past,resistance to organizational change was viewed as a negative outcome that was chiefly caused by:

Accepted Answer

A)  managerial incompetence. 
B)  improper implementation. 
C)  irrational recipients. 
D)  decentralized organizational structure. 
E)  the change agents' attitudes.

Question 9

Organization development entails a process of structured change.

Accepted Answer

A) True 
 B)False

Question 10

The _____ stage in Lewin's change model entails providing employees with new types of information,processes,behavioral models,and new ways of getting the job done.

Accepted Answer

A)  feedback 
B)  unfreeze 
C)  evaluation 
D)  refreeze 
E)  change

Question 11

Establishing a sense of urgency,creating the guiding coalition,developing a vision and strategy,and communicating the change vision are Kotter's steps for leading organizational change that represent Lewin's _____ stage.

Accepted Answer

A)  unfreezing 
B)  evaluation 
C)  change 
D)  diagnosing 
E)  refreezing

Question 12

The employees of Juniper Industries are presented with information and facts about the workforce's reduced efficiency that is supposedly the cause of dipping sales and customer dissatisfaction.This encourages them to work harder and improve their levels of effectiveness.What stage of Lewin's change model is being discussed here?

Accepted Answer

A)  Inputs 
B)  Change 
C)  Strategic planning 
D)  Feedback 
E)  Unfreezing

Question 13

Which of the following is a key function leaders perform in building a learning organization?

Accepted Answer

A)  Focusing on people rather than processes or systems 
B)  Focusing on noncontrollable causes of failure 
C)  Discouraging risk taking 
D)  Working to generalize ideas with impact 
E)  Communicating the idea that failure is unacceptable

Question 14

Leadership is the key to fostering an environment that creates a learning organization.

Accepted Answer

A) True 
 B)False

Question 15

Varying one target element of change creates changes in other target elements.

Accepted Answer

A) True 
 B)False

Question 16

The notion that organizations learn is an outgrowth of the _____ organizational model.

Accepted Answer

A)  open-system 
B)  centrally-structured 
C)  closed-system 
D)  mechanistic 
E)  organic

Question 17

An organization's vision describes:

Accepted Answer

A)  the means to realize its mission. 
B)  the reason why it exists. 
C)  what it wants to become. 
D)  how the organization was formed. 
E)  who the competitors are.

Question 18

Most theories of organizational change originated from the landmark work of social psychologist:

Accepted Answer

A)  John Kotter. 
B)  Chester Barnard. 
C)  Tom Burns. 
D)  Kurt Lewin. 
E)  Robert Cialdini.

Question 19

What are the two applications of the target elements of change?

Accepted Answer

The answer of What are the two applications of the...

Question 20

On comparing its performance with that of other companies with superior track records,the managers at Vega Incorporated learn that bad after-sales services have caused them to lose their competitive edge.This information is ultimately relayed to the sales department.Going by Lewin's change model,Vega Incorporated is using the _____ technique of unfreezing.

Accepted Answer

A)  evaluating 
B)  intervening 
C)  strategic planning 
D)  benchmarking 
E)  changing

Exam 16: Managing Change and Organizational Learning

What does a mission statement represent?

Employees are more likely to resist when they perceive that the benefits of change overshadow the personal costs.

Which of the following is true of Kotter's eight-step organizational change model?

Change efforts are very complicated and difficult to manage when they are targeted at the _____ level.

Which of the following is an example of a target element of change?

Inputs,strategic plans,target elements of change,and outputs are the four components of the organization development process of change.

As a newly joined divisional head in the organization,Dan is interested in analyzing his company's long-term direction and actions necessary to achieve planned results.What specific document must he look for?

In the past,resistance to organizational change was viewed as a negative outcome that was chiefly caused by:

Organization development entails a process of structured change.

The _____ stage in Lewin's change model entails providing employees with new types of information,processes,behavioral models,and new ways of getting the job done.

Establishing a sense of urgency,creating the guiding coalition,developing a vision and strategy,and communicating the change vision are Kotter's steps for leading organizational change that represent Lewin's _____ stage.

Which of the following is a key function leaders perform in building a learning organization?

Leadership is the key to fostering an environment that creates a learning organization.

Varying one target element of change creates changes in other target elements.

The notion that organizations learn is an outgrowth of the _____ organizational model.

An organization's vision describes:

Most theories of organizational change originated from the landmark work of social psychologist:

What are the two applications of the target elements of change?