Exam 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

From your reading of the LG Electronics case study,the company implemented JDA software solutions to solve what problems?

Major CRM application software vendors include Oracle,SAP,and Salesforce.com.

Which of the following statements about enterprise applications is not true?

Extensive customization of enterprise software may degrade system performance.

In order to achieve maximum benefit from an enterprise software package,a business should:

Which of the following would not be considered a contact point?

Which of the following customer relationship management applications provides analysis of customer data?

Supply chain inefficiencies can waste as much as 25 percent of a company's operating costs.

The total time it takes to complete a business process,from start to finish,is called its ________ time.

Inefficiencies in a supply chain are primarily caused by inaccurate or untimely information.

If manufacturers had perfect information,they could implement a:

Selling a customer with a checking account a home improvement loan is an example of:

Which supply chain planning function determines how much product is needed to satisfy all customer demands?

What are four questions that a good CRM system can help answer and how do firms use the answers to those questions?

________ modules deal with issues such as setting objectives,employee performance management,and performance-based compensation.

The bullwhip effect can be countered by:

Cross-selling is the marketing of complementary products to customers.

Total supply chain costs in some industries approach 75 percent of the total operating budget.

In a push-based model of SCM systems,actual customer orders or purchases trigger events in the supply chain.

Next-generation enterprise suites use ________ and SOA to link to systems of customers and suppliers.