Question 1

Which of the following is not an example of next-generation enterprise applications?

Accepted Answer

A) Openbravo 
B) Social CRM 
C) Apache Open for Business (OFBiz) 
D) Salesforce.com 
E) JDA Software 
A) Openbravo 
B) Social CRM 
C) Apache Open for Business (OFBiz) 
D) Salesforce.com 
E) JDA Software

Question 2

Safety stock acts as a buffer for the lack of flexibility in the supply chain.

Accepted Answer

A) True 
 B)False

Question 3

A company having difficulty with timely delivery of parts to its manufacturing plants should implement a supply chain ________ system.

Accepted Answer

A) execution 
B) planning 
C) optimization 
D) management 
E) touch point 
A) execution 
B) planning 
C) optimization 
D) management 
E) touch point

Question 4

Walmart is an example of a push-based model.

Accepted Answer

A) True 
 B)False

Question 5

Identify two supply chain models.Which is better?

Accepted Answer

Push-based and pull-based models were di

Question 6

A ________ is a method of interaction with a customer,such as telephone or customer service desk.

Accepted Answer

A) point of presence 
B) touch point 
C) sales point 
D) client channel 
E) point of service 
A) point of presence 
B) touch point 
C) sales point 
D) client channel 
E) point of service

Question 7

Analytical CRM uses tools to analyze customer data collected from the firm's customer touch points and from other sources.

Accepted Answer

A) True 
 B)False

Question 8

Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following enables a company to tailor a particular aspect of enterprise software to the way a company does business?

Accepted Answer

A) Configuration tables 
B) Web services 
C) Data dictionaries 
D) Middleware 
E) Groupware 
A) Configuration tables 
B) Web services 
C) Data dictionaries 
D) Middleware 
E) Groupware

Question 10

Concurrent supply chains are made possible by which technology?

Accepted Answer

A) ERP systems 
B) The Internet 
C) Supply-chain management systems 
D) Just-in-time supply-chain technologies 
E) Extranets 
A) ERP systems 
B) The Internet 
C) Supply-chain management systems 
D) Just-in-time supply-chain technologies 
E) Extranets

Question 11

Enterprise software is built around thousands of predefined business processes that reflect:

Accepted Answer

A) government regulations. 
B) industry benchmarks. 
C) best practices. 
D) cutting edge workflow analyses. 
E) the firm's culture. 
A) government regulations. 
B) industry benchmarks. 
C) best practices. 
D) cutting edge workflow analyses. 
E) the firm's culture.

Question 12

Churn rate is an important indicator of the growth or decline of a company's customer base.

Accepted Answer

A) True 
 B)False

Question 13

All CRM packages contain modules for PRM and ERM.

Accepted Answer

A) True 
 B)False

Question 14

________ CRM includes customer-facing applications such as tools for sales force automation,call center and customer service support,and marketing automation.

Accepted Answer

A) Analytical 
B) Employee 
C) Operational 
D) Partner 
E) Next-generation 
A) Analytical 
B) Employee 
C) Operational 
D) Partner 
E) Next-generation

Question 15

Enterprise systems require fundamental changes in the way the business operates.

Accepted Answer

A) True 
 B)False

Question 16

Plant Away is an Oregon-based retailer and distributor of trees and shrubs.They have hundreds of smaller nurseries based around the country that grow the plant stock.The majority of their business is conducted online.Consumers purchase typically small quantities of products online and Plant Away coordinates the shipping from the most appropriate nursery.What unique problems might you anticipate they have in their supply chain? What might remedy these problems?

Accepted Answer

Typical problems in supply chains arise

Question 17

Which of the following tools is used to analyzing customer buying patterns?

Accepted Answer

A) CLTV 
B) Analytical CRM 
C) Operational CRM 
D) Demand planning 
E) SFA 
A) CLTV 
B) Analytical CRM 
C) Operational CRM 
D) Demand planning 
E) SFA

Question 18

Enterprise application vendors are now including ________ features,such as tools for data visualization,flexible reporting,and ad-hoc analysis,as part of the application.

Accepted Answer

A) social media 
B) PRM 
C) ERM 
D) SOA 
E) business intelligence 
A) social media 
B) PRM 
C) ERM 
D) SOA 
E) business intelligence

Question 19

Walmart's continuous replenishment system is an example of a ________ model.

Accepted Answer

A) push-based 
B) pull-based 
C) enterprise-based 
D) supply chain optimization 
E) forecast-based 
A) push-based 
B) pull-based 
C) enterprise-based 
D) supply chain optimization 
E) forecast-based

Question 20

Identify at least four benefits and four challenges of enterprise systems.

Accepted Answer

Benefits include: increasing operational

Which of the following is not an example of next-generation enterprise applications?

Safety stock acts as a buffer for the lack of flexibility in the supply chain.

A company having difficulty with timely delivery of parts to its manufacturing plants should implement a supply chain ________ system.

Walmart is an example of a push-based model.

Identify two supply chain models.Which is better?

A ________ is a method of interaction with a customer,such as telephone or customer service desk.

Analytical CRM uses tools to analyze customer data collected from the firm's customer touch points and from other sources.

Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.

Which of the following enables a company to tailor a particular aspect of enterprise software to the way a company does business?

Concurrent supply chains are made possible by which technology?

Enterprise software is built around thousands of predefined business processes that reflect:

Churn rate is an important indicator of the growth or decline of a company's customer base.

All CRM packages contain modules for PRM and ERM.

________ CRM includes customer-facing applications such as tools for sales force automation,call center and customer service support,and marketing automation.

Enterprise systems require fundamental changes in the way the business operates.

Which of the following tools is used to analyzing customer buying patterns?

Enterprise application vendors are now including ________ features,such as tools for data visualization,flexible reporting,and ad-hoc analysis,as part of the application.

Walmart's continuous replenishment system is an example of a ________ model.

Identify at least four benefits and four challenges of enterprise systems.

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems,organizations,and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications,the Internet,and Wireless Technology

Securing Information Systems

E-Commerce: Digital Markets,digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

Which of the following is not an example of next-generation enterprise applications?

Safety stock acts as a buffer for the lack of flexibility in the supply chain.

A company having difficulty with timely delivery of parts to its manufacturing plants should implement a supply chain ________ system.

Walmart is an example of a push-based model.

Identify two supply chain models.Which is better?

A ________ is a method of interaction with a customer,such as telephone or customer service desk.

Analytical CRM uses tools to analyze customer data collected from the firm's customer touch points and from other sources.

Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.

Which of the following enables a company to tailor a particular aspect of enterprise software to the way a company does business?

Concurrent supply chains are made possible by which technology?

Enterprise software is built around thousands of predefined business processes that reflect:

Churn rate is an important indicator of the growth or decline of a company's customer base.

All CRM packages contain modules for PRM and ERM.

________ CRM includes customer-facing applications such as tools for sales force automation,call center and customer service support,and marketing automation.

Enterprise systems require fundamental changes in the way the business operates.

Which of the following tools is used to analyzing customer buying patterns?

Enterprise application vendors are now including ________ features,such as tools for data visualization,flexible reporting,and ad-hoc analysis,as part of the application.

Walmart's continuous replenishment system is an example of a ________ model.

Identify at least four benefits and four challenges of enterprise systems.

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems,organizations,and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications,the Internet,and Wireless Technology

Securing Information Systems

E-Commerce: Digital Markets,digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters