Question 1

Grouping jobs on the basis of product or customer flow is termed customer departmentalisation.

Accepted Answer

A) True 
 B)False

Question 2

Sales responsibilities divided into south-east Australia, eastern Australia, north-east Australia, middle Australia and Western Australia would be an example of ________ departmentalisation.

Accepted Answer

A) product 
B) geographic 
C) process 
D) outcome 
E) customer 
A) product 
B) geographic 
C) process 
D) outcome 
E) customer

Question 3

In a short essay, discuss the characteristics of mechanistic and organic organisations.

Accepted Answer

a.The mechanistic organisation is a rigi

Question 4

Appropriate organisational structure is contingent on four variables: the organisation's strategy, size, technology and degree of environmental uncertainty.

Accepted Answer

A) True 
 B)False

Question 5

Employee empowerment is a crucial aspect of team structure because there is no line of managerial authority from top to bottom.

Accepted Answer

A) True 
 B)False

Question 6

The concept of work specialisation can be traced back a couple of centuries to Adam Smith's discussion of division of labour.

Accepted Answer

A) True 
 B)False

Question 7

According to the textbook, a(n)________ is the formal arrangement of jobs within an organisation.

Accepted Answer

A) mission statement 
B) environmental scan 
C) internal resource analysis 
D) organisational structure 
E) functional division 
A) mission statement 
B) environmental scan 
C) internal resource analysis 
D) organisational structure 
E) functional division

Question 8

Which of the following is NOT a form of departmentalisation suggested by your textbook?

Accepted Answer

A) functional departmentalisation 
B) product departmentalisation 
C) geographical departmentalisation 
D) process departmentalisation 
E) technological departmentalisation 
A) functional departmentalisation 
B) product departmentalisation 
C) geographical departmentalisation 
D) process departmentalisation 
E) technological departmentalisation

Question 9

________ is the obligation to perform assigned activities.

Accepted Answer

A) Authority 
B) Responsibility 
C) Chain of command 
D) Unity of command 
E) Formalisation 
A) Authority 
B) Responsibility 
C) Chain of command 
D) Unity of command 
E) Formalisation

Question 10

All of the following factors indicate that a decentralised organisation would be most effective EXCEPT when ________.

Accepted Answer

A) the environment is complex 
B) decisions are relatively minor 
C) the organisation is facing a crisis 
D) the company is geographically dispersed 
E) effective implementation of strategies depends on managers having involvement and flexibility to make decisions 
A) the environment is complex 
B) decisions are relatively minor 
C) the organisation is facing a crisis 
D) the company is geographically dispersed 
E) effective implementation of strategies depends on managers having involvement and flexibility to make decisions

Question 11

Internal boundaries are boundaries that separate the organisation from its customers, suppliers and other stakeholders.

Accepted Answer

A) True 
 B)False

Question 12

Recently, there has been a distinct trend toward ________.

Accepted Answer

A) smaller spans of control 
B) decentralised decision-making 
C) decreased flexibility 
D) emphasis on chain of command 
E) mechanistic organisations 
A) smaller spans of control 
B) decentralised decision-making 
C) decreased flexibility 
D) emphasis on chain of command 
E) mechanistic organisations

Question 13

According to the textbook, managers are using ________, which are groups of individuals who are experts in various specialties and who work together.

Accepted Answer

A) specialised teams 
B) cross-demanded teams 
C) cross-functional teams 
D) multi-skilled teams 
E) simple structured teams 
A) specialised teams 
B) cross-demanded teams 
C) cross-functional teams 
D) multi-skilled teams 
E) simple structured teams

Question 14

What type of departmentalisation expects that each department will specialise in one specific phase of the process or product production?

Accepted Answer

A) product 
B) geographic 
C) process 
D) outcome 
E) customer 
A) product 
B) geographic 
C) process 
D) outcome 
E) customer

Question 15

Recently, there has been a trend of organisations moving toward increased decentralisation.

Accepted Answer

A) True 
 B)False

Question 16

A bureaucratic or mechanistic design may use a ________ structure that groups similar or related occupational specialties together.

Accepted Answer

A) matrix 
B) functional 
C) divisional 
D) geographic 
E) team-based 
A) matrix 
B) functional 
C) divisional 
D) geographic 
E) team-based

Question 17

A ________ structure creates strategic business units.

Accepted Answer

A) matrix 
B) functional 
C) divisional 
D) geographic 
E) team-based 
A) matrix 
B) functional 
C) divisional 
D) geographic 
E) team-based

Question 18

The ________ is the continuous line of authority that extends from upper organisational levels to the lowest levels and clarifies who reports to whom.

Accepted Answer

A) chain of demand 
B) chain of command 
C) demand hierarchy 
D) continuous design structure 
E) none of the above 
A) chain of demand 
B) chain of command 
C) demand hierarchy 
D) continuous design structure 
E) none of the above

Question 19

An organic organisation would likely be very flexible.

Accepted Answer

A) True 
 B)False

Question 20

The matrix approach violates what classical principle?

Accepted Answer

A) unity of command 
B) decentralisation 
C) customer focus 
D) linear lines of responsibility 
E) large spans of control 
A) unity of command 
B) decentralisation 
C) customer focus 
D) linear lines of responsibility 
E) large spans of control

Grouping jobs on the basis of product or customer flow is termed customer departmentalisation.

Sales responsibilities divided into south-east Australia, eastern Australia, north-east Australia, middle Australia and Western Australia would be an example of ________ departmentalisation.

In a short essay, discuss the characteristics of mechanistic and organic organisations.

Appropriate organisational structure is contingent on four variables: the organisation's strategy, size, technology and degree of environmental uncertainty.

Employee empowerment is a crucial aspect of team structure because there is no line of managerial authority from top to bottom.

The concept of work specialisation can be traced back a couple of centuries to Adam Smith's discussion of division of labour.

According to the textbook, a(n)________ is the formal arrangement of jobs within an organisation.

Which of the following is NOT a form of departmentalisation suggested by your textbook?

________ is the obligation to perform assigned activities.

All of the following factors indicate that a decentralised organisation would be most effective EXCEPT when ________.

Internal boundaries are boundaries that separate the organisation from its customers, suppliers and other stakeholders.

Recently, there has been a distinct trend toward ________.

According to the textbook, managers are using ________, which are groups of individuals who are experts in various specialties and who work together.

What type of departmentalisation expects that each department will specialise in one specific phase of the process or product production?

Recently, there has been a trend of organisations moving toward increased decentralisation.

A bureaucratic or mechanistic design may use a ________ structure that groups similar or related occupational specialties together.

A ________ structure creates strategic business units.

The ________ is the continuous line of authority that extends from upper organisational levels to the lowest levels and clarifies who reports to whom.

An organic organisation would likely be very flexible.

The matrix approach violates what classical principle?

Introduction to Organisations and Management

Management Yesterday and Today

Environment and Organisational Culture: the Constraints

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Managing Teams

Managing Human Resources

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 12: Organisational Structure and Design

Grouping jobs on the basis of product or customer flow is termed customer departmentalisation.

Sales responsibilities divided into south-east Australia, eastern Australia, north-east Australia, middle Australia and Western Australia would be an example of ________ departmentalisation.

In a short essay, discuss the characteristics of mechanistic and organic organisations.

Appropriate organisational structure is contingent on four variables: the organisation's strategy, size, technology and degree of environmental uncertainty.

Employee empowerment is a crucial aspect of team structure because there is no line of managerial authority from top to bottom.

The concept of work specialisation can be traced back a couple of centuries to Adam Smith's discussion of division of labour.

According to the textbook, a(n)________ is the formal arrangement of jobs within an organisation.

Which of the following is NOT a form of departmentalisation suggested by your textbook?

________ is the obligation to perform assigned activities.

All of the following factors indicate that a decentralised organisation would be most effective EXCEPT when ________.

Internal boundaries are boundaries that separate the organisation from its customers, suppliers and other stakeholders.

Recently, there has been a distinct trend toward ________.

According to the textbook, managers are using ________, which are groups of individuals who are experts in various specialties and who work together.

What type of departmentalisation expects that each department will specialise in one specific phase of the process or product production?

Recently, there has been a trend of organisations moving toward increased decentralisation.

A bureaucratic or mechanistic design may use a ________ structure that groups similar or related occupational specialties together.

A ________ structure creates strategic business units.

The ________ is the continuous line of authority that extends from upper organisational levels to the lowest levels and clarifies who reports to whom.

An organic organisation would likely be very flexible.

The matrix approach violates what classical principle?

Introduction to Organisations and Management

Management Yesterday and Today

Environment and Organisational Culture: the Constraints

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Managing Teams

Managing Human Resources

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters