Question 1

Where did the modern era of manufacturing begin?

Accepted Answer

A) Wall Street stock brokerage houses 
B) automobile factories 
C) the coal industry 
D) fishing industry 
E) US southern cotton mills 
A) Wall Street stock brokerage houses 
B) automobile factories 
C) the coal industry 
D) fishing industry 
E) US southern cotton mills B

Question 2

According to the textbook, which of the following is NOT a dimension of product quality?

Accepted Answer

A) serviceability 
B) accuracy 
C) perceived quality 
D) conformance 
E) aesthetics 
A) serviceability 
B) accuracy 
C) perceived quality 
D) conformance 
E) aesthetics B

Question 3

All of the following are dimensions of product quality EXCEPT ________.

Accepted Answer

A) durability 
B) flexibility 
C) performance 
D) timeliness 
E) features 
A) durability 
B) flexibility 
C) performance 
D) timeliness 
E) features D

Question 4

Which of the following is NOT a characteristic of supply chain management?

Accepted Answer

A) It is efficiency oriented. 
B) It is internally oriented. 
C) It is effectiveness oriented. 
D) It focuses on efficient flow of incoming materials to the organisation. 
E) both A and B 
A) It is efficiency oriented. 
B) It is internally oriented. 
C) It is effectiveness oriented. 
D) It focuses on efficient flow of incoming materials to the organisation. 
E) both A and B

Question 5

The importance of leadership to value chain management is plain and simple - successful value chain management ________.

Accepted Answer

A) must have a strong leader at the helm 
B) is relatively independent of leadership style 
C) is a result of leadership 
D) is not possible without strong leadership 
E) depends on how long the leader is in the company 
A) must have a strong leader at the helm 
B) is relatively independent of leadership style 
C) is a result of leadership 
D) is not possible without strong leadership 
E) depends on how long the leader is in the company

Question 6

Managing an organisation from a value chain perspective means the managers decide what value is.

Accepted Answer

A) True 
 B)False

Question 7

In its entirety, the ________ can encompass the supplier's suppliers to the customer's customers.

Accepted Answer

A) supply chain 
B) ethical chain 
C) value chain 
D) financial chain 
E) technology chain 
A) supply chain 
B) ethical chain 
C) value chain 
D) financial chain 
E) technology chain

Question 8

Which of the following product quality dimensions is described as 'matching with pre-established standards'?

Accepted Answer

A) flexibility 
B) features 
C) performance 
D) conformance 
E) durability 
A) flexibility 
B) features 
C) performance 
D) conformance 
E) durability

Question 9

Which of the following is NOT one of the 14 points from Deming for improving management's productivity?

Accepted Answer

A) Train your employees in new skills as the need arises. 
B) Never be complacent concerning the quality of your product. 
C) Raise the quality of your line supervisors. 
D) Plan for a long-term future. 
E) Deal with as many suppliers as possible. 
A) Train your employees in new skills as the need arises. 
B) Never be complacent concerning the quality of your product. 
C) Raise the quality of your line supervisors. 
D) Plan for a long-term future. 
E) Deal with as many suppliers as possible.

Question 10

All of the following are mentioned in the textbook as main requirements for successful value chain management EXCEPT ________.

Accepted Answer

A) leadership 
B) employees 
C) competition 
D) organisational culture 
E) collaboration 
A) leadership 
B) employees 
C) competition 
D) organisational culture 
E) collaboration

Question 11

Which of the following is NOT one of Deming's 14 Points for Improving Management's Productivity?

Accepted Answer

A) Encourage departments to compete. 
B) Train your employees to understand statistical methods. 
C) Train your employees in new skills as the need arises. 
D) Make top managers responsible for implementing the 14 principles. 
E) Drive out fear. 
A) Encourage departments to compete. 
B) Train your employees to understand statistical methods. 
C) Train your employees in new skills as the need arises. 
D) Make top managers responsible for implementing the 14 principles. 
E) Drive out fear.

Question 12

The Six Sigma standards have become the internationally recognised standard for evaluating and comparing companies in the global marketplace.

Accepted Answer

A) True 
 B)False

Question 13

________ is the performance characteristics, features, attributes and any other aspects of goods and services for which customers are willing to give up resources.

Accepted Answer

A) Performance 
B) Value 
C) Conformance 
D) Cost 
E) Convenience 
A) Performance 
B) Value 
C) Conformance 
D) Cost 
E) Convenience

Question 14

Which of the following is an accurate statement relevant to operations management principles?

Accepted Answer

A) Labour is part of the transformation stage and is not considered an input. 
B) Operations management concerns the input stage of product development. 
C) The outputs of the operations system include both goods and services. 
D) Operations managers are not found in the service sector. 
E) Output equals capital times materials. 
A) Labour is part of the transformation stage and is not considered an input. 
B) Operations management concerns the input stage of product development. 
C) The outputs of the operations system include both goods and services. 
D) Operations managers are not found in the service sector. 
E) Output equals capital times materials.

Question 15

It is estimated that in Australia, approximately 35 per cent of all private-sector jobs are in service industries.

Accepted Answer

A) True 
 B)False

Question 16

The ways in which organisational work is done is described as organisational processes.

Accepted Answer

A) True 
 B)False

Question 17

In a short essay, define value chain management and compare it to supply chain management.Next, discuss the goals of value chain management.

Accepted Answer

a.Value chain management is the process

Question 18

Which of the following service quality dimensions is described by 'performed correctly each time'?

Accepted Answer

A) convenience 
B) courtesy 
C) accuracy 
D) flexibility 
E) consistency 
A) convenience 
B) courtesy 
C) accuracy 
D) flexibility 
E) consistency

Question 19

________ is the process of managing the entire sequence of integrated activities and information about product flows along the entire value chain.

Accepted Answer

A) Ethical chain management 
B) Technological chain management 
C) Financial chain management 
D) Supply chain management 
E) Value chain management 
A) Ethical chain management 
B) Technological chain management 
C) Financial chain management 
D) Supply chain management 
E) Value chain management

Question 20

Organisations with extensive and successful quality improvement programs tend to rely on two important people approaches: ________ and ________.

Accepted Answer

A) empowered work teams; cross-functional work teams 
B) cross-functional work teams; closely supervised work teams 
C) self-directed work teams; transgenerational work teams 
D) closely supervised work teams; empowered work teams 
E) transgenerational work teams; empowered work teams 
A) empowered work teams; cross-functional work teams 
B) cross-functional work teams; closely supervised work teams 
C) self-directed work teams; transgenerational work teams 
D) closely supervised work teams; empowered work teams 
E) transgenerational work teams; empowered work teams

Where did the modern era of manufacturing begin?

According to the textbook, which of the following is NOT a dimension of product quality?

All of the following are dimensions of product quality EXCEPT ________.

Which of the following is NOT a characteristic of supply chain management?

The importance of leadership to value chain management is plain and simple - successful value chain management ________.

Managing an organisation from a value chain perspective means the managers decide what value is.

In its entirety, the ________ can encompass the supplier's suppliers to the customer's customers.

Which of the following product quality dimensions is described as 'matching with pre-established standards'?

Which of the following is NOT one of the 14 points from Deming for improving management's productivity?

All of the following are mentioned in the textbook as main requirements for successful value chain management EXCEPT ________.

Which of the following is NOT one of Deming's 14 Points for Improving Management's Productivity?

The Six Sigma standards have become the internationally recognised standard for evaluating and comparing companies in the global marketplace.

________ is the performance characteristics, features, attributes and any other aspects of goods and services for which customers are willing to give up resources.

Which of the following is an accurate statement relevant to operations management principles?

It is estimated that in Australia, approximately 35 per cent of all private-sector jobs are in service industries.

The ways in which organisational work is done is described as organisational processes.

In a short essay, define value chain management and compare it to supply chain management.Next, discuss the goals of value chain management.

Which of the following service quality dimensions is described by 'performed correctly each time'?

________ is the process of managing the entire sequence of integrated activities and information about product flows along the entire value chain.

Organisations with extensive and successful quality improvement programs tend to rely on two important people approaches: and .

Introduction to Organisations and Management

Management Yesterday and Today

Environment and Organisational Culture: the Constraints

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 11: Managing Operations

Where did the modern era of manufacturing begin?

According to the textbook, which of the following is NOT a dimension of product quality?

All of the following are dimensions of product quality EXCEPT ________.

Which of the following is NOT a characteristic of supply chain management?

The importance of leadership to value chain management is plain and simple - successful value chain management ________.

Managing an organisation from a value chain perspective means the managers decide what value is.

In its entirety, the ________ can encompass the supplier's suppliers to the customer's customers.

Which of the following product quality dimensions is described as 'matching with pre-established standards'?

Which of the following is NOT one of the 14 points from Deming for improving management's productivity?

All of the following are mentioned in the textbook as main requirements for successful value chain management EXCEPT ________.

Which of the following is NOT one of Deming's 14 Points for Improving Management's Productivity?

The Six Sigma standards have become the internationally recognised standard for evaluating and comparing companies in the global marketplace.

________ is the performance characteristics, features, attributes and any other aspects of goods and services for which customers are willing to give up resources.

Which of the following is an accurate statement relevant to operations management principles?

It is estimated that in Australia, approximately 35 per cent of all private-sector jobs are in service industries.

The ways in which organisational work is done is described as organisational processes.

In a short essay, define value chain management and compare it to supply chain management.Next, discuss the goals of value chain management.

Which of the following service quality dimensions is described by 'performed correctly each time'?

________ is the process of managing the entire sequence of integrated activities and information about product flows along the entire value chain.

Organisations with extensive and successful quality improvement programs tend to rely on two important people approaches: ________ and ________.

Introduction to Organisations and Management

Management Yesterday and Today

Environment and Organisational Culture: the Constraints

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Organisations with extensive and successful quality improvement programs tend to rely on two important people approaches: and .